Profitability begins and ends with skillful F&I and dealership teams. And now, more than ever, is the time to build skills that improve performance and increase your ability to successfully navigate uncertain times. That’s why we’re making our market-leading training free for the first time ever.


REGISTER FOR ONE OF THESE WEBINARS NOW

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Virtual F&I Sales Process Essentials  Register ⟩
Essential Skills for Successful FSM   Register ⟩
Proper Deal Structure and Desking   Register ⟩
Essential Compliance for F&I  Register ⟩
Leading with Purpose for Dealership Managers  Register ⟩


From best practices for achieving profitable virtual F&I delivery and increasing PVR and deal yield, to running a productive team and earning trust with customers, our free 2-hour essential skills webinars offer actionable insights to help you make a bigger impact on the financial performance of your store.

Facing a challenging time is the time to learn and prepare. The Assurant Performance Institute™ has helped generations of F&I and dealership professionals build confidence to meet those challenges and reach their highest potential.

Training for success isn’t a one-time event—it’s a game plan for profitability. Accelerate your performance today by learning from the company that invented F&I.


Virtual F&I Sales Process Essentials

A free 2-hour webinar that shows Financial Services Managers the steps to prepare and conduct a profitable F&I sales transaction via screen share. From preparing your technology to presenting yourself, learn how to remotely deliver F&I products in a way that maximizes PVR and backend yield while providing a superior customer experience.

Learn how to:

Set-up video conferencing for an efficient and successful presentation
Employ video conference pre-work best practices
Conduct efficient F&I interviews to guide customers and build rapport
Make the customer feel comfortable and in-control with confident on-screen behavior
Engage with a positive, succinct and compelling product presentation
Obtain customer commitment
Arrange document signing
Finalize the sale
Maintain credibility during tech issues

Register for Remote F&I Sales Process Essentials

The next free F&I training webinars available on this topic are listed below. Please select the date and time that works best for you so we can reserve your spot. The only requirement is that you register with a dealer email address.

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Thursday, June 4th
2PM — 4PM, EDT
Register to Attend
 
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Thursday, June 18th
2PM — 4PM, EDT
Register to Attend
 
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Wednesday, July 1st
2PM — 4PM, EDT
Register to Attend

For information about additional F&I training offered online or in-person, visit the F&I training section of our site.


Essential Skills for a Successful FSM

Get real-time tips for increasing PVR and attachment rates in this free, 2-hour, live online workshop for financial service managers. Learn how to improve primary sales skills, while staying current with industry best practices.

Webinar topics include:

Principles of selling
FSM responsibilities
Importance of the interview
Structure of menu presentation
Objection handling

Register for Essential Skills for a Successful FSM

The next free F&I training webinars available on this topic are listed below. Please select the date and time that works best for you so we can reserve your spot. The only requirement is that you register with a dealer email address.

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Wednesday, June 10th
2PM — 4PM, EDT
Register to Attend


Proper Deal Structure and Desking Webinar

Develop a deeper understanding of the fundamentals of a successfully constructed deal in this free 2-hour live, online workshop for Sales Managers. Reduce transaction times, provide a better customer experience, and create the path maximizing front and backend yield at your dealership.

Webinar topics include:

Tips for working with your sales team to build value at the front of the deal
Assisting customers in selecting the right vehicle based on their needs and budget prior to constructing the deal
How to construct the deal in a way that is agreeable to the customer and the dealership

Register for Proper Deal Structure and Desking Webinar

The next free F&I training webinars available on this topic are listed below. Please select the date and time that works best for you so we can reserve your spot. The only requirement is that you register with a dealer email address.

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Wednesday, June 17th
2PM — 4PM, EDT
Register to Attend


Essential Compliance for Today's FSM

Compliance risk can cost thousands, and negatively affect your cash flow and bottom line. Protecting your assets is more important than ever. Tighten up your administrative skills with this two-hour session designed to make FSMs aware of the major regulations affecting automotive retail automotive transactions.

Webinar topics include:

Introduction to F&I compliance
Consumer Financial Protection Bureau
Truth in Lending Act and Regulation Z
Consumer Leasing Act and Regulation M
Equal Credit Opportunity Act and Regulation B
Fair Credit Reporting Act
Federal Trade Commission: Used Car Rule
Federal advertising rules
Magnuson-Moss Warranty Act
Federal Odometer Law
Gramm–Leach–Bliley Act and FTC privacy regulations: Privacy Notice, Safeguards Rule, and Red Flags Rule
US Patriot Act and OFAC requirements
IRS Form 8300 Cash Reporting rule
Adverse action notices
Risk-based pricing

Register for Essential Compliance for Today’s FSM

The next free F&I training webinars available on this topic are listed below. Please select the date and time that works best for you so we can reserve your spot. The only requirement is that you register with a dealer email address.

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Wednesday, June 24th
2PM — 4PM, EDT
Register to Attend

For information about additional F&I training offered online or in-person, visit the F&I training section of our site.


Leading with Purpose: Why Connection is the Key to Your Success

Learn how to earn the willingness of others and become a person of influence by pulling people up rather than pushing people around. Growing success in the dealership means growing a supportive team. In this free, 2-hour live online workshop, learn how to foster the support you need to thrive.

Webinar topics include:

How to overcome your leadership lid
Why YOU are the key to growing your dealership
3 daily questions that will increase employee retention
10 relationship rules
5 behaviors of effective leaders

Leading with Purpose for Dealership Managers

The next free F&I training webinars available on this topic are listed below. Please select the date and time that works best for you so we can reserve your spot. The only requirement is that you register with a dealer email address.

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Wednesday, June 3rd
11AM — 1PM, EDT
Register to Attend

For information about additional F&I training offered online or in-person, visit the F&I training section of our site.