Mobile and the Connected World
How to overcome the top 5 protection plan objections in retail
Use real customer data and proven sales strategies to overcome common objections to extended service contracts and boost attach rates.
Today, automotive customers want a new kind of buying experience with online convenience, one-on-one customization and lighting fast response times. To compete, you need transformative dealership sales tactics that can help your team keep up in a changing world and achieve tight collaboration between your sales and F&I teams. The Automotive Training Academy by Assurant gives your managers the tools they need to recruit, train and develop a highly effective and flexible sales team. And we help you create a strategy that seamlessly transitions customers from online to off. The result is a modern, expedited buying experience for your customers and optimized PVR and performance for your business.
Using an interactive teaching method, we’ll apply group discussions, roleplay, and performance evaluations to ensure each employee's thorough understanding and competency. These practice sessions simulate real-world experiences and model the skills necessary to increase an employee's grasp of customer-centered selling. And, since our training is designed to have an immediate impact in your sales department, you can look forward to better revenue today and down the road.
The demand for EVs is growing every day and sales professionals need to be prepared to work not only with this new type of customer but also with this new type of vehicle. New in 2023, the EV Sales Professional's Blueprint course provides the knowledge and tools needed to master EVs and provide a clear and confident presentation to any customer.
A hands-on, in-dealership course where sales professionals develop the skills necessary to meet the demands of today’s customers by focusing on developing a transparent, personalized, and fast buying experience.
Attendees will develop the skills and knowledge to:
Who should attend:
Sales professionals of all experience levels
A course for sales managers to develop a greater understanding of current customer buying expectations & how to mentor sales professionals for maximum performance & improved retention rates.
Attendees will develop the skills and knowledge to:
Who should attend:
Sales managers of all experience levels
Discover missed opportunities for increased revenue and CSI scores through a comprehensive, in-store assessment of all dealership operations by a tenured Automotive Training Academy trainer.
The detailed assessment includes
Deal audit - completed over the previous 90 days
Meet and interview sales staff and provide documented feedback
Showroom floor and dealership audit
F&I Training
Development & Compliance
Service Training
Mobile and the Connected World
How to overcome the top 5 protection plan objections in retail
Use real customer data and proven sales strategies to overcome common objections to extended service contracts and boost attach rates.
Automotive
F&I Training Case Study: Jim Shorkey Auto Group
When it comes to F&I training, Assurant strives to strengthen the leadership and management skills of FSMs. See how the right F&I training helped improve PVR in Jim Shorkey Auto Group's finance department.
Automotive
Hiring in the Auto Industry: It’s a Puddle, Not a Pool
Assurant strives to hire the right candidate for positions and guide them with the tools needed for them to be successful. Assurant is devoted to making the workplace exceed the expectations of new hires.