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Meet and exceed your profitability goals by learning to deliver consistently positive experiences and maximize current and future revenue opportunities.

Establish a pattern of excellence in your dealership’s service department so that it becomes a major contributor to your overall revenue. With Assurant by your side, you can look forward to strategies for raising CSI scores and a service experience that helps create satisfied customers who come back for repeat purchases.

Using an interactive teaching method, we’ll apply group discussions, role-playing training, and performance evaluations to ensure each employee's thorough understanding and competency. These practice sessions simulate real-world experiences and model the skills necessary to increase an employee's grasp of customer-centered selling. And, since our training is designed to have an immediate impact on your sales department, you can look forward to better revenue today and down the road.

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Other courses from the Automotive Training Academy

F&I Training

Get immediate-impact training that drives PVR and penetration rates, and increases CSI scores via our Finance & Insurance courses.

Sales Training

Develop a high-performance sales team with our proven 5-step process for personalized customer experiences online and offline

Team Development

Support leadership development, leasing operations, and F&I and sales compliance with Assurant Training Academy.

Useful resources for automotive professionals

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Connect with other students, join our FB community and like & follow our team. 

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View our class schedule and register for upcoming courses.

YouTube

Subscribe to our YouTube Channel and view testimonial videos, monthly tips and more.

Award-winning training programs

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2025 Dealers’ Choice Award in Special Finance Training

Dealers need training that’s more than a one-size-fits-all approach. With the help of the Automotive Training Academy, you can boost team performance across your dealership and increase PVR, penetration rates, and CSI scores.

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Next-Gen online training through Assurant's virtual training platform

Experience the next generation of online training and development through our interactive learning platform, which offers access to 150 self-guided, industry-leading training courses designed for all areas of the dealership. 

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