Mobile Tech Support
Increase customer satisfaction with premium tech support
Improved device performance & interoperability
Higher customer satisfaction
resolution rate, 4.8 average star ratings
Premium omnichannel tech support
Personal TechPro: Simplified Support for a Connected World
With Assurant’s Personal Tech Pro team, your customers receive comprehensive, personalized tech support for all the devices in their digital ecosystem. This holistic support program serves customers across a variety of channels, including live voice support, live chat, text, and self-service. With Personal TechPro by Assurant, you can help your customers overcome their technology challenges, improve satisfaction and drive demand.
Features of Personal TechPro
A high-quality, omnichannel premium tech support team that delivers exceptional experiences for your customers.
- Expert support for all connected devices
- Live, U.S.-based expert support provided by Assurant employees
- Omnichannel support includes an online portal, chat and phone or email
- Remote screen share and camera share.
- Mobile app self-service support and diagnostics
- Product setup
- Configuration and interoperability
- Connected technology education and awareness
Pocket Geek Mobile: Self-Service Tech Support in a Mobile App
Pocket Geek Mobile is an innovative mobile app that features advanced device diagnostics to help your customers self-diagnose and correct tech issues across their ecosystem of connected devices. It gives your customers access to must-have features like protection program onboarding, secure data backup, antivirus protection, and device lifecycle services. Your customers can manage self-service support via advanced device diagnostics and guided paths to resolution directly from the app, enjoying a simpler, safer, and smarter connected experience.
Features of Pocket Geek Mobile
Enhanced, self-service tech support put in the palms of your customers’ hands.
- Tech support with advanced device diagnostics, how-to guides and tips
- Secure cloud backup, VPN services, antivirus protection, and secure browsing for phone users
- Includes BYOD Device Certification and Mobile Trade-In and Upgrade Certification
- Easy management of coverage documents, claim filing and track, store locator and more