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Protection and performance in the palm of your hand

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Be your customers’ personal tech genius.

Having access to on-demand tech support isn’t just a “nice to have” for today’s connected consumers, it’s a must have. In fact, research shows customers who don't currently purchase protection are 44% more likely to purchase a device protection plan in an app solution is included.*

And since Assurant specializes in building modular solutions that seamlessly connect, we’ve combined tech support and claims management into one digital experience called Pocket Geek. The Pocket Geek app helps you build stronger customer relationships and create new business opportunities.

*Assurant Data

 

Boost customer engagement.

By providing ongoing support and value, you give customers a reason to connect with your brand long after the initial sale. The app can even be custom-branded for your business.

Create new revenue streams

Our flexible protection program provides a meaningful way to grow your business while offering customers a service they truly need.

 

 

Deliver a seamless experience.

We help you remove the roadblocks for your customers. From one-tap access to live help to easy-to-manage claims, we make support simple and hassle-free.

 

 

Offer the Pocket Geek app that works for your customers.

Pocket Geek® Mobile covers phones (Android and iOS) and Pocket Geek® Home covers the entire smart home (for the entire family). Both solutions help consumers get the most out of their smart technology.

 

 

 

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App-based

Coverage at their fingertips

Easily check protection plan details, or file and track claims

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On-demand

Unlimited, one-tap tech support

Call or chat with live tech pros to troubleshoot and solve challenges instantly, supporting 100,000+ devices and counting

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24/7

Self-help when they want it

Access more than 1.5 million pieces of tech guidance including interactive, device specific tutorials, user manuals, how to videos, and more.

Additional features by app

Pocket Geek® Mobile

  • Comes with built-in diagnostics and cybersecurity features to protect your customers and increase functionality.
  • Optional Pocket Geek Cloud companion app offers customers the opportunity to engage with their content across platforms and multiple devices with sharing, backup, sync, restore, TV casting, and printing of personalized merchandise features.

Pocket Geek® Home

  • Covers multiple smart home devices — such as laptops, wearables, tablets, and appliances — on one plan. Even if the devices were purchased from different stores at different times.
  • Remote computer services - Virus removal, antivirus software installation, maintenance, and more.

 

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Ready to earn better customer reviews with premium tech support?

Reach out to learn how we've combined tech support and claims management into one digital experience.

Contact our team

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