Pocket Geek® Mobile

Help customers keep devices secure and running smoothly

Smart Solutions for Your Subscribers' Connected World

Buying a new smart device can be exciting for subscribers. They’re looking forward to trying out all the new bells and whistles of the new device, but the unfamiliarity of some of the features may leave some customers feeling anxious about how to use the device safely. That’s where Pocket Geek Mobile comes in. Pocket Geek Mobile helps keep devices secure and running smoothly, offers one-tap access to live tech support, protects personal data and content, and gives access to mobile protection plan benefits and claims.
An icon of documents

Coverage Center

Instant access coverage details, and the ability to file, and track claims

Icon of a woman on a headset

Premium Tech Support

Unlimited access to live tech pros via call or chat

Icon of a book

Help Center

1,000s of device-specific quick fixes for the DIY consumer

Icon of security screen on mobile phone

Device Security

Help consumers shop, bank, and browse safely


Drive Subscriber Value and Engagement

Assurant’s protection plan program, combined with the Pocket Geek Mobile app, creates a comprehensive solution that helps wireless providers drive subscriber value and engagement while providing access to new revenue streams. For over 300 million consumers around the world, we deliver end-to-end protection solutions for a seamless customer experience. And we're ready to help your subscribers next.

Pocket Geek Mobile Features

Comprehensive device protection, security, and optimization

  • Acts as a personal tech genius for your customers, working behind the scenes to keep their devices running smoothly
  • Available for Android and iOS devices
  • Can be custom branded to drive deeper customer entanglement with your company
  • Provides customers with instant access to coverage information, claims, self-help, and live tech support
  • Comes with built-in diagnostics and cybersecurity features to protect your customers and increase functionality
  • The optional Pocket Geek® Cloud companion app offers customers the opportunity to engage with their content across platforms and multiple devices with sharing, backup, sync, restore, TV casting, and printing of personalized merchandise features

Latest Insights from Assurant

Case Study
a person writing on a piece of paper

Mobile and the Connected World

Unlock smarter selling with actionable data

See how Assurant Performance Impact IQ℠ helped a retailer boost protection sales and store performance with actionable data insights. Download the case study.

Read Article
Article
a screenshot of a computer

Mobile and the Connected World

How to overcome the top 5 protection plan objections in retail

Use real customer data and proven sales strategies to overcome common objections to extended service contracts and boost attach rates.

Read Article
Infographic
shape

Mobile and the Connected World

$1.34 Billion Back to Consumers: Trade-In Programs Have Their Strongest Q2 on Record

Assurant’s latest Mobile Trade-In and Upgrade Industry Trends report reveals a mix of familiar patterns and new milestones, painting a picture of a maturing upgrade cycle and strong trade-ins.

Read Article
Man turning on lights with connected device protected by Assurant

Ready to talk to an expert?

Get in Touch