Traditional claims processes are built to detect fraud by putting all claims through the same experience and stress tests. Assurant’s proprietary process takes a different approach. Our two-pronged program integrates an industry-leading dynamic claims management process with best-in-class risk mitigation to deliver a premium experience for your customers and the ideal solution for your business. With our patented fulfillment engine, your customers have more options and you have more control at a lower cost.
Our approach to claims fulfillment offers you:
Control100% visibility and control of the program
Customer Satisfaction4.7/5 stars customer rating after 4M+ claims reviews
DependabilityThe largest technician provider network with 65% more coverage than the next largest competitor
OptimizationAI-based routing of claims that continually learns to optimize risk, cost and CX
CustomizationIntelligent, customized fulfillment options that increase NPS
- Customer Satisfaction
Best-in-Class Risk Mitigation and Fraud Detection
Sophisticated algorithms and powerful AI tools separate low and high-risk claims up front, so Assurant can process claims quickly and more efficiently. Most claims are adjudicated in seconds, providing the streamlined experience you need to maintain a positive customer experience. And, when needed, our experts manage complicated claims accurately and efficiently.
Reduce claims losses with:
- Separate paths for low and high risk filings
- Patented automated loss verification
- Dedicated licensed fraud analysts and decision science tools
- Partnership between Assurant and your risk and fraud teams to combat organized fraud
Assurant’s approach to managing claims has proven to dramatically decrease claims losses and reduce the amount of money our clients’ have to hold in reserve – all without any additional program costs or hidden fees.
Dynamic Fulfillment for a Superior Claims Experience
When your customer files a claim, they expect a fast, convenient resolution, especially when it comes to their mobile device. To help meet their needs, Assurant offers intelligently selected fulfillment options based on individual needs and circumstances, including multiple options for resolution in under four hours.
How Dynamic Claims Work:
- Your customer initiates a claim. This can be done through Assurant’s Pocket Geek Mobile app, over the phone, IVR, an online portal, in store or with one of your service agents.
- Our proprietary algorithm ranks the best fulfillment option for each customer in real time based on a combination of hard and variable data inputs. Inputs include the customer’s terms of service, their device model, cost, location and adjudication.
- Customized fulfillment options are presented to the customer. These options reflect rules and parameters that your team sets to control the prioritization, weighting and filtering of your fulfillment process.
- AI-driven reporting ensures continuous improvement. You have complete control over the program from start to finish, and you can change the program controls as frequently as needed. Your decision-making is supported by robust machine learning that tracks model performance and provides continuous improvement recommendations.
Dynamic Fulfillment Options for Mobile Customers
Our comprehensive dynamic fulfillment options are designed for unparalleled customer experiences. Based on the business parameters you choose, our dynamic claims decision engine presents fulfillment options that can include:
- Walk-in repair at 1,300+ convenient repair locations around the world
- Same-day replacement with device setup
- Come-to-you repair, supported by more than 1,500 mobile technicians in the U.S.
- Support from Assurant technicians in your store locations
- An option to expedite claims with express routing
Your customers choose the fulfillment option that works best for them, and Assurant delivers the customer experience your brand wants to be known for. Assurant’s dynamic claims fulfillment program has proven to significantly increase the take rate of walk-in repairs and increase customer satisfaction for both repairs and the overall protection program.
Get in Touch with Assurant Mobile Experts
Transform your mobile claims processing into an asset that drives positive customer experiences. Talk to one of our mobile experts today.