Delivering in-home repairs with speed, scale, and precision
By leveraging our integrated claims platform, Assurant enables fast, coordinated service delivery that minimizes delays and customer frustration. Our nationwide network of service providers is powered by predictive parts ordering, enabling us to resolve your customer’s claim an average of 4 days faster than industry standard. And with remote claims servicing, we’re providing resolution without needing to step foot in your home. These capabilities deliver cost savings and premium customer experience – making Assurant the ideal partner for retailers and their customers.
Company Statistics
- 800,000+in-home repairs performed annually
- 33%average reduction in claims resolution turnaround time
- 99%claims dispatched to service providers within 48 hours
- 1,200+expert service providers nationwide
Benefits of Assurant's in-home repair network
Speed
When household essentials break, life gets disrupted fast. We respond with speed and professionalism –bringing expert service directly to your customer’s door, usually within 48 hours. Fast service means less downtime, fewer frustrations, and a better overall experience. It’s reliability that builds trust.
Scale
We’re built for scale, with over 1,200 service providers delivering nationwide coverage. Our longstanding relationships with OEMs provide us with reliable access to parts across a wide range of appliances, electronics, and other household essentials. Whether it’s a common fix or a complex repair, we’re equipped to deliver seamless service wherever customers need it.
Precision
Our precision-focused approach prioritizes speed and customer satisfaction. We’ve invested the capital and resources to create an integrated claims platform that’s powered by dynamic fulfillment, remote claims servicing, and predictive parts ordering. It’s this dedication to efficiency that has realized an average 33% reduction in claim resolution turnaround time.
Easy scheduling and convenient appointments
"Website was extremely easy to navigate and schedule an appointment. So pleased we enrolled in the Service Protection Advantage plan. Well worth it anyone considering it. Especially pleased the ability to choose an appointment that fits my time schedule and within a few days! We all need our washers! Thank you."
– Joe
Seamless service from start to finish
"Great service and support from Assurant. Phone call took less than five minutes. This was followed up by an email confirming all details. I got info from repair company the next day. A great technician schedule appointment and came on time and ordered the parts. After the parts arrived they came out and repaired it in a matter of two hours. Totally pleased and would recommend them."
Fast, efficient repairs with clear communication
"Tech was very efficient, and explained process of updating software on washer, which solved problem. Spinning as it is supposed to. Stopped working on Saturday, scheduled online on Sunday, and was repaired on Tuesday. Quick turn around for repair. Thank you for the quick and simple time frame for repair."
– Frank
Easy scheduling and convenient appointments
"Website was extremely easy to navigate and schedule an appointment. So pleased we enrolled in the Service Protection Advantage plan. Well worth it anyone considering it. Especially pleased the ability to choose an appointment that fits my time schedule and within a few days! We all need our washers! Thank you."
– Joe
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