Smart Product Tech Support

Increase customer satisfaction with premium tech support

Omnichannel Tech Support for Every Smart Product

As smart technology for electronics and appliances becomes ever more robust, it becomes increasingly complex. Increased complexity has made ease-of-use a major customer concern that, if not addressed, can lead to decreased usage and adoption of new products. Providing expert, advanced support for setup, operation and support of equipment is a vital part of any plan to overcome consumer anxiety about product complexity. As part of Assurant’s robust electronics and appliance management program, our premium tech support service, with its holistic approach, enables customers to get the maximum benefit from their equipment. As a result, you improve the customer experience, gaining increased loyalty, higher retention rates and improved customer satisfaction metrics.

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Improved device performance & interoperability

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Higher customer satisfaction

98% resolution rate, 4.8 average star ratings

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Premium omnichannel tech support

Personal TechPro: Simplified Support for a Connected World

With Assurant’s Personal Tech Pro team, your customers receive comprehensive, personalized tech support for all the technology in their digital ecosystem. This blanket support approach serves customers across a variety of channels, enabling them to interact in the way they most prefer. Options include live voice support, live chat, text, and self-service. With Personal TechPro by Assurant, you can tear down the barrier of complexity standing between your customers and an optimal experience with their electronics and appliances, improve satisfaction and drive demand.

Features of Personal TechPro

A high-quality, omnichannel premium tech support team that delivers exceptional experiences for your customers.

  • Our high-quality, premium tech support team that delivers exceptional experiences for your customers
  • Expert support for all electronics and appliances
  • Live, US-based expert support provided by Assurant employees
  • Omnichannel support that includes and online portal, chat and phone or email
  • Remote screen share and camera share
  • Mobile app self-service support and diagnostics
  • Product setup
  • Configuration and interoperability
  • Connected technology education and awareness

APEX: Embedded Insurance Solution for Seamless Tech Support

Assurant products offered through your website
Our technology platform enables you to quickly and easily bring Assurant’s industry-leading support, service, and protection programs to your customers via seamless API integration.