Mobile and the Connected World
How to overcome the top 5 protection plan objections in retail
Use real customer data and proven sales strategies to overcome common objections to extended service contracts and boost attach rates.
25 Million
90%+
$10.5 Billion
25 Million
90%+
$10.5 Billion
Protection
Service & Repairs
Device Lifecycle & Sustainability
We promise to take good care of your customers. But don't take our word for it. With more than 4M customer reviews, we average a rating of 4.8 out of 5 stars. Here are just a few of the things customers have said about us lately.
"I went to [a store] to have my phone screen replaced today. [They] gave me a fair price and time it would take to fix. When I came back, the phone looked brand new and was done in the timeframe provided. Excellent, excellent, excellent service ... I will be a repeat customer."
— Matt L.
"I went in this store today & James was the associate that fixed my phone & he did an amazing job great customer service i recommend!"
- Jamya M.
"They would not charge me, clean charging port and it is working great... Yes, I will go there again ... Keep up your great work we need more like you"
- Roger R.
"I went to one of their stores and asked them to repair my USB-C Port on my phone and they cleaned it out, which is all it took to repair it, and didn't even charge me!! I love CPR Cell Phone Repair!!"
- Ian S.
"All of the communication was thorough and simple to follow. The location of the repair cart was super easy to find, the provider had the part in stock and gave me a solid estimate of when my phone would be ready for pick up. Looked good as new!!"
- Andrew V.
"Last minute repair before heading on a trip. Did it in about an hour or so. Great to know they're at a reasonable distance from me. Great experience overall."
- Stephen T.
"Claim was submitted and I had a repair shop & appointment within minutes. Quick & easy!"
- Tori S.
"Great service and completed without issue. First visit was assessment of issue and parts ordering needed for repair. Repairman was on time and very helpful. Parts were shipped to my home. Second visit, repairmen installed parts. Repair worked and fridge is working properly."
- Real extended warranty customer
Retailers
Mobile
Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Cable
Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Mobile and the Connected World
How to overcome the top 5 protection plan objections in retail
Use real customer data and proven sales strategies to overcome common objections to extended service contracts and boost attach rates.
Mobile and the Connected World
$1.34 Billion Back to Consumers: Trade-In Programs Have Their Strongest Q2 on Record
Assurant’s latest Mobile Trade-In and Upgrade Industry Trends report reveals a mix of familiar patterns and new milestones, painting a picture of a maturing upgrade cycle and strong trade-ins.
Mobile and the Connected World
Smart home CX: What today’s consumers expect
Explore expert tips for smart home customer support, like personalization, proactive service, and AI-driven insights. Download the full guide from Assurant.