Omnichannel Tech Support for Every Smart Product
As smart technology for electronics and appliances becomes ever more robust, it becomes increasingly complex. Increased complexity has made ease-of-use a major customer concern that, if not addressed, can lead to decreased usage and adoption of new products. Providing expert, advanced support for setup, operation and support of equipment is a vital part of any plan to overcome consumer anxiety about product complexity. As part of Assurant’s robust electronics and appliance management program, our premium tech support service, with its holistic approach, enables customers to get the maximum benefit from their equipment. As a result, you improve the customer experience, gaining increased loyalty, higher retention rates and improved customer satisfaction metrics.