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Assurant Renters Insurance Reviews
From move-in to move-out, we’ve got you covered. With customized solutions and affordable coverage, we make it easy to protect your property and your residents. See why more than 2 million policyholders trust us to take care of what they love and where they live. Read our reviews below.
*These reviews are from customers we've serviced. To learn more about out Rating and Review program click here
June 4, 2019 | Renters Insurance
Above and beyond
My claims adjuster went above and beyond to help me through a frustrating and difficult time. She was very cheerful and friendly through it all, and she helped me the whole way.
June 1, 2019 | Renters Insurance
I am very impressed
The process was extremely quick. After filing my claim, I received payment fairly quickly. My claims adjuster communication was stellar. He kept me informed about next steps and issued my payment no more than 2 days after submitting my claim. I am very impressed.
May 31, 2019 | Renters Insurance
Quick turnaround
Being able to upload items/receipts directly along with direct deposit makes for such a quick turnaround. It was all a very minimally invasive process.
May 31, 2019 | Renters Insurance
Glad the claim was settled
Glad the claim was settled but it took a long time with little feedback
May 31, 2019 | Renters Insurance
I was extremely satisfied
I was extremely satisfied with the process. Our agent was kind, sympathetic, accessible, and extremely prompt, as were the payments.
May 25, 2019 | Renters Insurance
Really a huge help
Given the trauma of the event and the stress, dealing with this part of it with extremely smooth and was really a huge help in making the process easier.
May 2, 2019 | Renters Insurance
Great customer service
Great customer service from my adjuster. He listen to understand and help me through this difficult time and I am very appreciative for his awesome service.
April 28, 2019 | Hazard/Lender Placed
Most would have denied the claim
That they made a exception for my claim. I thought that was great and deeply appreciated. Most would have denied the claim.
April 23, 2019 | Renters Insurance
Everything was streamlined and efficient
Everything was streamlined and efficient. Representatives were helpful and prompt. Website did seem a little glitchy however: page froze when trying to finish submission of information.
April 22, 2019 | Manufactured Home Insurance
I depended on you, and you did right by me
As the policy holder, I don t know what to look for regarding damage. Without a good insurance company and a watchful claims inspector, I wouldn't know that I had damage until the rain started pouring in. I depended on you, and you did right by me. Thank you.
April 20, 2019 | Renters Insurance
I just wish the communication wasn't so complicated
I just wish the communication wasn't so complicated. It took an act of God to get anyone to return my calls. Currently I have unanswered emails from you guys.
March 31, 2019 | Renters Insurance
I was uncertain how long this process was going to take however, it was fast, quick, to the point. Job well done thank you!
March 11, 2019 | Renters Insurance
Don't think I have *ever* felt like I had an insurance agent actually on my side
The adjuster was amazing - clear, honest, straightforward, quick to respond. Don't think I have *ever* felt like I had an insurance agent actually on my side - made a huge impact on my/our ability to navigate the mess we re getting fixed.
March 1, 2019 | Renters Insurance
My representative would call back to check if everything was all right
My representative would call back to check if everything was all right and was patient with me sending over emails when it was taking longer than expected.
February 26, 2019 | Renters Insurance
Keep up the great work!
My Assurant claim adjuster was extremely knowledgeable on the procedures to making my insurance claim as seemless as possible! No person is prepared for a disaster within their home. Assurant handled my claim with a sense of urgency, which brought peace knowing that our claim was in the right hands! Thank you to whole Assurant team! Keep up the great work!
February 26, 2019 | Renters Insurance
Personal touch
I had the same rep contact me through the whole process and was not dealing with new people, which I liked and thought it was a personal touch
February 24, 2019 | Renters Insurance
Keep up the great work!
My Assurant claim adjuster was extremely knowledgeable on the procedures to making my insurance claim as seemless as possible! No person is prepared for a disaster within their home. Assurant handled my claim with a sense of urgency, which brought peace knowing that our claim was in the right hands! Thank you to whole Assurant team! Keep up the great work!
February 24, 2019 | Renters Insurance
Ridiculous
I was asked for receipts and who keeps receipt for a year when they cant be used only 30 days to get a return. RIDICULOUS
February 21, 2019 | Renters Insurance
Overall good communication
Overall good communication, slower toward end but was due to excessive claim needs due to disaster in other part of the country.
February 18, 2019 | Renters Insurance
I am extremely pleased
Service was top-notch. Both the initial rep that I talked to and the adjuster were so professional and helpful. The claims process was quick and painless. I am extremely pleased.