Customer service was excellent

The customer service over the phone was excellent

Glitches on online form

There were several glitched with the online forms, which was frustrating, however process was relatively easy.

Full amount

The fact that in the end we received the full amount that our policy covered.

Adjuster

If I had to do it all over again I would request my adjuster again

Very kind

Very kind and easy to work with.

Confusion with payment

Confusion with payment and no contact

Quick and effective

My case was handled quickly and very effective.

Straight forward

Straight forward, helpful, nice and responsive.

Amount of deductible

I wasn’t informed about a deductible or the cost of one until after I made a claim , and the amount did not help me

Claims process was very customer oriented

Even though Assurant is a business and therefore exists through profit, I felt the claims process was very customer oriented and fair. Your representative was particularly empathetic and respectful.

Able to call someone directly

Being able to call someone directly and have my questions and concerns answered. It was my first time having this kind of issue and both Alex and Cara made this very seemless and made the process as a whole easier for me to handle.

Seamless process

My processor was very kind and respectful.

Thanks Assurant

Received the full amount from the insurance claim - thanks Assurant!

Didn't get enough

Didn't get enough to replace everything that I filed for

My adjuster was quick, straight-forward, and super friendly.

My adjuster was quick, straight-forward, and super friendly.

Easy process

Customer service was friendly and very helpful. Easy process.

The process was seamless

Our Adjuster was always on top of everything, between reimbursements and dealing with CRDN to get cleaning services setup. Assurant made this whole process seamless for me and my family.

Took too long

Took too long

Very easy

Very easy and mostly online forms. When I talked with my adjuster he was knowledgeable, friendly and helpful.

Thanks Assurant

My agent who handled the claim was amazing to work with and kept me in the loop every step of the process. This is a first time that I have ever filed a claim and glad he was able to tell me exactly what to expect. Thanks Assurant

Fast, friendly, and easy

Called to file a claim and the process was fast, friendly, and easy. No hassle filing instructions very understandable. Got my check and happy with the outcome.

Glad I have insurance for when I need it

The people were nice and the process was fast - glad I have insurance for when I need it

Took a bit longer than I wanted

My claims officer was extremely helpful and I felt like he genuinely wanted to assist me. Took a bit longer than I wanted, but that was the only downside.

Good Communication

Good Communication by phone, mail and email. No issues with submitting forms and got my funds quickly.

I really loved the customer service

I really loved the customer service I received from my Claims Adjuster. She made my bad experience with my items being stolen into a positive one and made me feel secure in trusting that this would be taken care of -- and it was!!

Thanks Assurant!

I really appericated that when any additional information was needed, I was contacted immedeatly. That let me rest assured that everything was in good hands and I was able to replace everything of importance to me…almost like it never happened. Thanks Assurant!

Excellent service, thanks Assurant!

That my claims adjuster handled everything and got me back straight away.. Excellent service, thanks Assurant!

The process was very easy

The process was very easy, and the fact that we could submit photos online to satisfy the inspection requirement was convenient.

Only a couple of days before it was completed and we had our money.

It took us a week to get everything uploaded for our claim but once we did it was only a couple of days before it was completed and we had our money.

The staff was very friendly

It took a while to get my claim, but the staff was very friendly.

Extremely pleased

Very easy. No hassles. Extremely pleased

It just took way to long

It just took way to long. And I couldn’t get any one to return my call unless they were ready to.

Check was in the bank the next day

The adjuster came out, got back with me quickly, check was in the bank the next day.

My agent was very responsive

My agent was very responsive, clear about what needed to be submitted, and valued my items fairly.

my reimbursement check was deposited quickly

My claim could be filed online, and my reimbursement check was deposited quickly

The assessor used a totally different bike

When assessing the replacement cost of the brand new bike that was stolen from me, the assessor used a totally different bike from REI.com with a cost $100 lower than the bike I purchased.

The application was easy

The application was easy to complete and I didn’t have to give a ton of paperwork for the claim. 

The claim manager was great

The claim manager was great. He made sure to call me back ... anytime I left him a message. 

The turn around time was very quick

The turn around time was very quick. There was no delay once you provide all the documentation required.

The agent assigned to me was very helpful

The agent assigned to me was very helpful and made the process less stressful.

Above and beyond

My claims adjuster went above and beyond to help me through a frustrating and difficult time. She was very cheerful and friendly through it all, and she helped me the whole way. 

I am very impressed

The process was extremely quick. After filing my claim, I received payment fairly quickly.  My claims adjuster communication was stellar. He kept me informed about next steps and issued my payment no more than 2 days after submitting my claim. I am very impressed. 

Quick turnaround

Being able to upload items/receipts directly along with direct deposit makes for such a quick turnaround.  It was all a very minimally invasive process.

Glad the claim was settled

Glad the claim was settled but it took a long time with little feedback

I was extremely satisfied

I was extremely satisfied with the process. Our agent was kind, sympathetic, accessible, and extremely prompt, as were the payments.

Really a huge help

Given the trauma of the event and the stress, dealing with this part of it with extremely smooth and was really a huge help in making the process easier. 

Great customer service

Great customer service from my adjuster. He listen to understand and help me through this difficult time and I am very appreciative for his awesome service.

Most would have denied the claim

That they made a exception for my claim. I thought that was great and deeply appreciated. Most would have denied the claim.

Everything was streamlined and efficient

Everything was streamlined and efficient. Representatives were helpful and prompt. Website did seem a little glitchy however: page froze when trying to finish submission of information. 

I depended on you, and you did right by me

As the policy holder, I don t know what to look for regarding damage.  Without a good insurance company and a watchful claims inspector, I wouldn't know that I had damage until the rain started pouring in.  I depended on you, and you did right by me.  Thank you.