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Assurant Renters Insurance Reviews

From move-in to move-out, we’ve got you covered. With customized solutions and affordable coverage, we make it easy to protect your property and your residents. See why more than 2 million policyholders trust us to take care of what they love and where they live. Read our reviews below.

*These reviews are from customers we've serviced. To learn more about out Rating and Review program click here

6/30/20| Renters Insurance

Not expecting

I received the entire amount that I was entitled to PLUS I was reimbursed the $10 I had to pay to obtain the police report (which I was not expecting).

6/30/20| Renters Insurance

Very patient with me

My agent worked with me. Nicole sent emails and called. She was Very patient with me during this difficult time.

6/29/20| Renters Insurance

Satisfied with my claims adjuster

I am very satisfied with my claims adjuster. Typing the initial claim in the website was pretty horrible.

6/3/20| Renters Insurance

Jean was awesome

Jean was awesome he helped me from point A to point B none stop he understood me right off and get everything in order.

5/9/20| Renters Insurance

Very easy to work with

Cara the claims rep was very easy to work with. She contacted us immediately and thoroughly explained the process.

5/5/20| Renters Insurance

Kept me in the loop

The fact that the representative kept me in the loop, very professional. Even after claims was completed he followed up with me which showed me that he cared.

5/1/20| Renters Insurance


Easy and straight forward.

4/21/20| Renters Insurance

Very satisfied

Was very satisfied with the representative I spoke to on the phone about my claim confirmation and deposit process. Would say overall satisfied due to issues with online claim center, it would not load when tried to access several times and gave an error at the very end of filing that made me think it did not go through (had to call customer service to verify all forms/photos were accepted).

4/19/20| Renters Insurance

New adjuster

I’m disappointed how I was given a new adjuster without being notified a week later.

4/14/20| Renters Insurance

Handled professionally

All was handled professionally.

4/13/20| Renters Insurance

Joshua was incredibly patient

Joshua was incredibly patient and thorough with my claims process. He always spoke with clarity and concise appreciation for my situation and was sympathetic to the notion that my bike loss was a significant component to my lifestyle.

4/7/20| Renters Insurance

They helped me

They helped me when i needed it.

4/3/20| Renters Insurance

Always ready to answer questions

My adjuster was always ready to answer questions

3/30/2020 | Renters Insurance

Customer service was excellent

The customer service over the phone was excellent

3/27/2020 | Renters Insurance

Glitches on online form

There were several glitched with the online forms, which was frustrating, however process was relatively easy.

3/24/2020 | Renters Insurance

Full amount

The fact that in the end we received the full amount that our policy covered.

3/22/2020 | Renters Insurance


If I had to do it all over again I would request my adjuster again

2/26/2020 | Renters Insurance

Very kind

Very kind and easy to work with.

2/25/2020 | Renters Insurance

Confusion with payment

Confusion with payment and no contact

2/23/2020 | Renters Insurance

Quick and effective

My case was handled quickly and very effective.

1/28/2020 | Renters Insurance

Straight forward

Straight forward, helpful, nice and responsive.

1/27/2020 | Renters Insurance

Amount of deductible

I wasn’t informed about a deductible or the cost of one until after I made a claim , and the amount did not help me

1/27/2020 | Renters Insurance

Claims process was very customer oriented

Even though Assurant is a business and therefore exists through profit, I felt the claims process was very customer oriented and fair. Your representative was particularly empathetic and respectful.

1/23/2020 | Renters Insurance

Able to call someone directly

Being able to call someone directly and have my questions and concerns answered. It was my first time having this kind of issue and both Alex and Cara made this very seemless and made the process as a whole easier for me to handle.

1/14/2020 | Renters Insurance

Seamless process

My processor was very kind and respectful.

12/27/2019 | Renters Insurance

Thanks Assurant

Received the full amount from the insurance claim - thanks Assurant!

12/2/2019 | Renters Insurance

Didn't get enough

Didn't get enough to replace everything that I filed for

11/23/2019 | Renters Insurance

My adjuster was quick, straight-forward, and super friendly.

My adjuster was quick, straight-forward, and super friendly.

11/9/2019 | Renters Insurance

Easy process

Customer service was friendly and very helpful. Easy process.

11/1/2019 | Renters Insurance

The process was seamless

Our Adjuster was always on top of everything, between reimbursements and dealing with CRDN to get cleaning services setup. Assurant made this whole process seamless for me and my family.

10/31/2019 | Renters Insurance

Took too long

Took too long

10/17/2019 | Renters Insurance

Very easy

Very easy and mostly online forms. When I talked with my adjuster he was knowledgeable, friendly and helpful.

Sep 30, 2019 | Renters Insurance

Thanks Assurant

My agent who handled the claim was amazing to work with and kept me in the loop every step of the process. This is a first time that I have ever filed a claim and glad he was able to tell me exactly what to expect. Thanks Assurant

Sep 28, 2019 | Renters Insurance

Fast, friendly, and easy

Called to file a claim and the process was fast, friendly, and easy. No hassle filing instructions very understandable. Got my check and happy with the outcome.

Sep 25, 2019 | Renters Insurance

Glad I have insurance for when I need it

The people were nice and the process was fast - glad I have insurance for when I need it

Sep 21, 2019 | Renters Insurance

Took a bit longer than I wanted

My claims officer was extremely helpful and I felt like he genuinely wanted to assist me. Took a bit longer than I wanted, but that was the only downside.

Sep 17, 2019 | Renters Insurance

Good Communication

Good Communication by phone, mail and email. No issues with submitting forms and got my funds quickly.

Sep 8, 2019 | Renters Insurance

I really loved the customer service

I really loved the customer service I received from my Claims Adjuster. She made my bad experience with my items being stolen into a positive one and made me feel secure in trusting that this would be taken care of -- and it was!!

Sep 3, 2019 | Renters Insurance

Thanks Assurant!

I really appericated that when any additional information was needed, I was contacted immedeatly. That let me rest assured that everything was in good hands and I was able to replace everything of importance to me…almost like it never happened. Thanks Assurant!

August 25, 2019 | Renters Insurance

Excellent service, thanks Assurant!

That my claims adjuster handled everything and got me back straight away.. Excellent service, thanks Assurant!

August 20, 2019 | Renters Insurance

The process was very easy

The process was very easy, and the fact that we could submit photos online to satisfy the inspection requirement was convenient.

August 13, 2019 | Renters Insurance

Only a couple of days before it was completed and we had our money.

It took us a week to get everything uploaded for our claim but once we did it was only a couple of days before it was completed and we had our money.

August 13, 2019 | Renters Insurance

The staff was very friendly

It took a while to get my claim, but the staff was very friendly.

August 12, 2019 | Renters Insurance

Extremely pleased

Very easy. No hassles. Extremely pleased

August 10, 2019 | Renters Insurance

It just took way to long

It just took way to long. And I couldn’t get any one to return my call unless they were ready to.

August 2, 2019 | Renters Insurance

Check was in the bank the next day

The adjuster came out, got back with me quickly, check was in the bank the next day.

July 26, 2019 | Renters Insurance

My agent was very responsive

My agent was very responsive, clear about what needed to be submitted, and valued my items fairly.

July 25, 2019 | Renters Insurance

my reimbursement check was deposited quickly

My claim could be filed online, and my reimbursement check was deposited quickly

July 23, 2019 | Renters Insurance

The assessor used a totally different bike

When assessing the replacement cost of the brand new bike that was stolen from me, the assessor used a totally different bike from with a cost $100 lower than the bike I purchased.

July 18, 2019 | Renters Insurance

The application was easy

The application was easy to complete and I didn’t have to give a ton of paperwork for the claim. 

July 6, 2019 | Renters Insurance

The claim manager was great

The claim manager was great. He made sure to call me back ... anytime I left him a message. 

July 2, 2019 | Renters Insurance

The turn around time was very quick

The turn around time was very quick. There was no delay once you provide all the documentation required.

July 1, 2019 | Renters Insurance

The agent assigned to me was very helpful

The agent assigned to me was very helpful and made the process less stressful.

June 4, 2019 | Renters Insurance

Above and beyond

My claims adjuster went above and beyond to help me through a frustrating and difficult time. She was very cheerful and friendly through it all, and she helped me the whole way. 

June 1, 2019 | Renters Insurance

I am very impressed

The process was extremely quick. After filing my claim, I received payment fairly quickly.  My claims adjuster communication was stellar. He kept me informed about next steps and issued my payment no more than 2 days after submitting my claim. I am very impressed. 

May 31, 2019 | Renters Insurance

Quick turnaround

Being able to upload items/receipts directly along with direct deposit makes for such a quick turnaround.  It was all a very minimally invasive process.

May 31, 2019 | Renters Insurance

Glad the claim was settled

Glad the claim was settled but it took a long time with little feedback

May 31, 2019 | Renters Insurance

I was extremely satisfied

I was extremely satisfied with the process. Our agent was kind, sympathetic, accessible, and extremely prompt, as were the payments.

May 25, 2019 | Renters Insurance

Really a huge help

Given the trauma of the event and the stress, dealing with this part of it with extremely smooth and was really a huge help in making the process easier. 

May 2, 2019 | Renters Insurance

Great customer service

Great customer service from my adjuster. He listen to understand and help me through this difficult time and I am very appreciative for his awesome service.

April 28, 2019 | Hazard/Lender Placed

Most would have denied the claim

That they made a exception for my claim. I thought that was great and deeply appreciated. Most would have denied the claim.

April 23, 2019 | Renters Insurance

Everything was streamlined and efficient

Everything was streamlined and efficient. Representatives were helpful and prompt. Website did seem a little glitchy however: page froze when trying to finish submission of information. 

April 22, 2019 | Manufactured Home Insurance

I depended on you, and you did right by me

As the policy holder, I don t know what to look for regarding damage.  Without a good insurance company and a watchful claims inspector, I wouldn't know that I had damage until the rain started pouring in.  I depended on you, and you did right by me.  Thank you.