From move-in to move-out, we’ve got you covered. With customized solutions and affordable coverage, we make it easy to protect your property and your residents. See why more than 2 million policyholders trust us to take care of what they love and where they live. Read our reviews below.
*These reviews are from customers we've serviced. To learn more about out Rating and Review program click here
12/30/2020 | Renters Insurance
Seamless
The whole process was seamless.
12/22/2020 | Renters Insurance
Easily manageable
Smooth site. Uncluttered, saw potential prices early in the process, easily manageable in one sitting but also didn't time out on me when I went and did something else for a bit.
12/18/2020 | Renters Insurance
Affordable
Super easy to start my policy, and super affordable!
12/15/2020 | Renters Insurance
Fast and efficient
Great website! User friendly. Fast and efficient service. Competitive rates. However, there's always room for improvement. Keep up the great work!
12/14/2020 | Renters Insurance
Quick and simple
Words can’t explain how great you all handled my claim. Normally people dread filing a claim by going back in forth with documentation and I’m truly happy that you made this process quick and simple so I can focus on my family and move forward from this incident. Thank you for being there for your customers
12/9/2020 | Renters Insurance
Friendly, sympathetic
Claims specialist was friendly, sympathetic and knowledgeable.
12/1/2020 | Renters Insurance
Easy to navigate
Splendid service, easy to navigate, thank you
11/30/2020 | Renters Insurance
Helpful staff
Process was very simple and quick. Staff was helpful.
11/29/2020 | Renters Insurance
Easy process
This process was easy, but the whole ordeal has been stressful.
11/25/2020 | Renters Insurance
Easy to file a claim
Pretty easy to file a claim. The site never timed out on me causing me to re-enter information, which was great!
11/23/2020 | Renters Insurance
Wish I could have gotten enough
It was cool. Wish I could have gotten enough to actually cover all the items at buyback.
11/20/2020 | Renters Insurance
Took me forever
It took me forever to make an itemized Excel spreadsheet of all the items that I was missing I am not going to go one by one and enter each item that is what adjusters are supposed to do
11/17/2020 | Renters Insurance
Needed a 6-month plan
Signing up for the services is very simple and easy to use. I needed a 6-month payment plan option that is not presented.
11/11/2020 | Renters Insurance
Straightforward process
The Easiest Most Straight forward process ever!! THAT WAS SO SO EASY! Thank you so much!
11/9/2020 | Renters Insurance
Easy purchase process
Detailed information about purchasing / coverage options Fast and easy purchase process
11/3/2020 | Renters Insurance
User-friendly
User-friendly website with clear information
10/30/2020 | Renters Insurance
Process was extremely smooth
My apartment place recommended I chose this company and explained how cheap it’ would be. I was scared as a first time renter. As I went through the application online, the process was extremely smooth and fast. Probably my best experience with anything like this.
10/18/2020 | Renters Insurance
Verbiage was clear
Easy to select the coverage I needed, and easy to buy the policy. Verbiage was clear in all aspects.
10/9/2020 | Renters Insurance
Enjoyed the options
I very much enjoyed the options that were given. Most renters insurance companies have a set deductible and price. Assurant let me pick what policies worked best for me. A+
10/2/2020 | Renters Insurance
Quote that I received was fair
Website was easy to use! Very user friendly! The quote that I received was fair. Easy purchase!
9/30/2020 | Renters Insurance
Isn't the best to do on a mobile device
Easy and detailed. System does sometimes lag and isn't the best to do on a mobile device, but impressed with the 3 easy steps and digital process. I have never made a claim before on insurance and it's nice to know how easy it is to do when you need it.
9/22/2020 | Renters Insurance
Affordable pricing
Did not require so much personal information just to provide a quote. Affordable pricing and quick and easy to use website and process to purchase coverage. I have used Assurant before and will use it again anytime I need coverage.
9/15/2020 | Renters Insurance
Solid to start out
Pretty solid to start out, very easy to set up. I'll see how it goes the next couple months!.
9/1/2020 | Renters Insurance
Happy with the coverages
I'm happy with the coverages. Even includes earthquake and desert backup protection plus 20k for my belongings for $25 a month. Thanks!
8/31/2020 | Renters Insurance
Thank you!
Filing a claim was very easy. Thank you for the customer experience.
8/27/2020 | Renters Insurance
Cannot come back later
Only concern is website to file claim does not let you save information and come back at a later date.
8/6/2020 | Renters Insurance
Happy with the results
The claims process was straightforward, easy to understand, and I am very happy with the results. Thank you so much!
7/31/2020 | Renters Insurance
Easy to follow
The online claim process, receipt of the new phone, instructions to set-up the new phone and return of the broken phone all went very smoothly. The confirmation that my old phone was received was a nice touch. I like to know the full transaction is complete.
7/18/2020 | Renters Insurance
Fair and concise
It was a simple process no more no less. Great way to cover yourself and belongings when renting won't hurt the bank with payments or pay at once.
7/14/2020 | Renters Insurance
A little higher than expected
Application process was quick and simple. I feel the rate might be a little higher than I expected but it's for a short term rental so I think due to the time savings it is worth the cost.
7/13/2020 | Renters Insurance
Fair and concise
The process was rather easy and the questions were definitely fair and concise. I like the thoroughness and the ability to submit a sufficient claim with very little effort. As bad as my day started off, the wait for maintenance taking hours, and dealing with a smell that makes me nauseous, this was the light at the end of my tunnel...
7/7/2020 | Renters Insurance
TYSM!
You didn't ask for the blood of my first child to obtain a Policy!!!! TYSM!
7/2/2020 | Renters Insurance
Everything was easy
Everything was easy and fast. You guys also have great quotes and lower payments for rentals insurance. Thanks
6/30/20| Renters Insurance
Not expecting
I received the entire amount that I was entitled to PLUS I was reimbursed the $10 I had to pay to obtain the police report (which I was not expecting).
6/30/20| Renters Insurance
Very patient with me
My agent worked with me. Nicole sent emails and called. She was Very patient with me during this difficult time.
6/29/20| Renters Insurance
Satisfied with my claims adjuster
I am very satisfied with my claims adjuster. Typing the initial claim in the website was pretty horrible.
6/3/20| Renters Insurance
Jean was awesome
Jean was awesome he helped me from point A to point B none stop he understood me right off and get everything in order.
5/9/20| Renters Insurance
Very easy to work with
Cara the claims rep was very easy to work with. She contacted us immediately and thoroughly explained the process.
5/5/20| Renters Insurance
Kept me in the loop
The fact that the representative kept me in the loop, very professional. Even after claims was completed he followed up with me which showed me that he cared.
5/1/20| Renters Insurance
Straightforward
Easy and straight forward.
4/21/20| Renters Insurance
Very satisfied
Was very satisfied with the representative I spoke to on the phone about my claim confirmation and deposit process. Would say overall satisfied due to issues with online claim center, it would not load when tried to access several times and gave an error at the very end of filing that made me think it did not go through (had to call customer service to verify all forms/photos were accepted).
4/19/20| Renters Insurance
New adjuster
I’m disappointed how I was given a new adjuster without being notified a week later.
4/14/20| Renters Insurance
Handled professionally
All was handled professionally.
4/13/20| Renters Insurance
Joshua was incredibly patient
Joshua was incredibly patient and thorough with my claims process. He always spoke with clarity and concise appreciation for my situation and was sympathetic to the notion that my bike loss was a significant component to my lifestyle.
4/7/20| Renters Insurance
They helped me
They helped me when i needed it.
4/3/20| Renters Insurance
Always ready to answer questions
My adjuster was always ready to answer questions
3/30/2020 | Renters Insurance
Customer service was excellent
The customer service over the phone was excellent
3/27/2020 | Renters Insurance
Glitches on online form
There were several glitched with the online forms, which was frustrating, however process was relatively easy.
3/24/2020 | Renters Insurance
Full amount
The fact that in the end we received the full amount that our policy covered.
3/22/2020 | Renters Insurance
Adjuster
If I had to do it all over again I would request my adjuster again
2/26/2020 | Renters Insurance
Very kind
Very kind and easy to work with.
2/25/2020 | Renters Insurance
Confusion with payment
Confusion with payment and no contact
2/23/2020 | Renters Insurance
Quick and effective
My case was handled quickly and very effective.
1/28/2020 | Renters Insurance
Straight forward
Straight forward, helpful, nice and responsive.
1/27/2020 | Renters Insurance
Amount of deductible
I wasn’t informed about a deductible or the cost of one until after I made a claim , and the amount did not help me
1/27/2020 | Renters Insurance
Claims process was very customer oriented
Even though Assurant is a business and therefore exists through profit, I felt the claims process was very customer oriented and fair. Your representative was particularly empathetic and respectful.
1/23/2020 | Renters Insurance
Able to call someone directly
Being able to call someone directly and have my questions and concerns answered. It was my first time having this kind of issue and both Alex and Cara made this very seemless and made the process as a whole easier for me to handle.
1/14/2020 | Renters Insurance
Seamless process
My processor was very kind and respectful.
12/27/2019 | Renters Insurance
Thanks Assurant
Received the full amount from the insurance claim - thanks Assurant!
12/2/2019 | Renters Insurance
Didn't get enough
Didn't get enough to replace everything that I filed for
11/23/2019 | Renters Insurance
My adjuster was quick, straight-forward, and super friendly.
My adjuster was quick, straight-forward, and super friendly.
11/9/2019 | Renters Insurance
Easy process
Customer service was friendly and very helpful. Easy process.
11/1/2019 | Renters Insurance
The process was seamless
Our Adjuster was always on top of everything, between reimbursements and dealing with CRDN to get cleaning services setup. Assurant made this whole process seamless for me and my family.
10/31/2019 | Renters Insurance
Took too long
Took too long
10/17/2019 | Renters Insurance
Very easy
Very easy and mostly online forms. When I talked with my adjuster he was knowledgeable, friendly and helpful.
Sep 30, 2019 | Renters Insurance
Thanks Assurant
My agent who handled the claim was amazing to work with and kept me in the loop every step of the process. This is a first time that I have ever filed a claim and glad he was able to tell me exactly what to expect. Thanks Assurant
Sep 28, 2019 | Renters Insurance
Fast, friendly, and easy
Called to file a claim and the process was fast, friendly, and easy. No hassle filing instructions very understandable. Got my check and happy with the outcome.
Sep 25, 2019 | Renters Insurance
Glad I have insurance for when I need it
The people were nice and the process was fast - glad I have insurance for when I need it
Sep 21, 2019 | Renters Insurance
Took a bit longer than I wanted
My claims officer was extremely helpful and I felt like he genuinely wanted to assist me. Took a bit longer than I wanted, but that was the only downside.
Sep 17, 2019 | Renters Insurance
Good Communication
Good Communication by phone, mail and email. No issues with submitting forms and got my funds quickly.
Sep 8, 2019 | Renters Insurance
I really loved the customer service
I really loved the customer service I received from my Claims Adjuster. She made my bad experience with my items being stolen into a positive one and made me feel secure in trusting that this would be taken care of -- and it was!!
Sep 3, 2019 | Renters Insurance
Thanks Assurant!
I really appericated that when any additional information was needed, I was contacted immedeatly. That let me rest assured that everything was in good hands and I was able to replace everything of importance to me…almost like it never happened. Thanks Assurant!
August 25, 2019 | Renters Insurance
Excellent service, thanks Assurant!
That my claims adjuster handled everything and got me back straight away.. Excellent service, thanks Assurant!
August 20, 2019 | Renters Insurance
The process was very easy
The process was very easy, and the fact that we could submit photos online to satisfy the inspection requirement was convenient.
August 13, 2019 | Renters Insurance
Only a couple of days before it was completed and we had our money.
It took us a week to get everything uploaded for our claim but once we did it was only a couple of days before it was completed and we had our money.
August 13, 2019 | Renters Insurance
The staff was very friendly
It took a while to get my claim, but the staff was very friendly.
August 12, 2019 | Renters Insurance
Extremely pleased
Very easy. No hassles. Extremely pleased
August 10, 2019 | Renters Insurance
It just took way to long
It just took way to long. And I couldn’t get any one to return my call unless they were ready to.
August 2, 2019 | Renters Insurance
Check was in the bank the next day
The adjuster came out, got back with me quickly, check was in the bank the next day.
July 26, 2019 | Renters Insurance
My agent was very responsive
My agent was very responsive, clear about what needed to be submitted, and valued my items fairly.
July 25, 2019 | Renters Insurance
my reimbursement check was deposited quickly
My claim could be filed online, and my reimbursement check was deposited quickly
July 23, 2019 | Renters Insurance
The assessor used a totally different bike
When assessing the replacement cost of the brand new bike that was stolen from me, the assessor used a totally different bike from REI.com with a cost $100 lower than the bike I purchased.
July 18, 2019 | Renters Insurance
The application was easy
The application was easy to complete and I didn’t have to give a ton of paperwork for the claim.
July 6, 2019 | Renters Insurance
The claim manager was great
The claim manager was great. He made sure to call me back ... anytime I left him a message.
July 2, 2019 | Renters Insurance
The turn around time was very quick
The turn around time was very quick. There was no delay once you provide all the documentation required.
July 1, 2019 | Renters Insurance
The agent assigned to me was very helpful
The agent assigned to me was very helpful and made the process less stressful.
June 4, 2019 | Renters Insurance
Above and beyond
My claims adjuster went above and beyond to help me through a frustrating and difficult time. She was very cheerful and friendly through it all, and she helped me the whole way.
June 1, 2019 | Renters Insurance
I am very impressed
The process was extremely quick. After filing my claim, I received payment fairly quickly. My claims adjuster communication was stellar. He kept me informed about next steps and issued my payment no more than 2 days after submitting my claim. I am very impressed.
May 31, 2019 | Renters Insurance
Quick turnaround
Being able to upload items/receipts directly along with direct deposit makes for such a quick turnaround. It was all a very minimally invasive process.
May 31, 2019 | Renters Insurance
Glad the claim was settled
Glad the claim was settled but it took a long time with little feedback
May 31, 2019 | Renters Insurance
I was extremely satisfied
I was extremely satisfied with the process. Our agent was kind, sympathetic, accessible, and extremely prompt, as were the payments.
May 25, 2019 | Renters Insurance
Really a huge help
Given the trauma of the event and the stress, dealing with this part of it with extremely smooth and was really a huge help in making the process easier.
May 2, 2019 | Renters Insurance
Great customer service
Great customer service from my adjuster. He listen to understand and help me through this difficult time and I am very appreciative for his awesome service.
April 28, 2019 | Hazard/Lender Placed
Most would have denied the claim
That they made a exception for my claim. I thought that was great and deeply appreciated. Most would have denied the claim.
April 23, 2019 | Renters Insurance
Everything was streamlined and efficient
Everything was streamlined and efficient. Representatives were helpful and prompt. Website did seem a little glitchy however: page froze when trying to finish submission of information.
April 22, 2019 | Manufactured Home Insurance
I depended on you, and you did right by me
As the policy holder, I don t know what to look for regarding damage. Without a good insurance company and a watchful claims inspector, I wouldn't know that I had damage until the rain started pouring in. I depended on you, and you did right by me. Thank you.
April 20, 2019 | Renters Insurance
I just wish the communication wasn't so complicated
I just wish the communication wasn't so complicated. It took an act of God to get anyone to return my calls. Currently I have unanswered emails from you guys.
March 31, 2019 | Renters Insurance
I was uncertain how long this process was going to take however, it was fast, quick, to the point. Job well done thank you!
March 11, 2019 | Renters Insurance
Don't think I have *ever* felt like I had an insurance agent actually on my side
The adjuster was amazing - clear, honest, straightforward, quick to respond. Don't think I have *ever* felt like I had an insurance agent actually on my side - made a huge impact on my/our ability to navigate the mess we re getting fixed.
March 1, 2019 | Renters Insurance
My representative would call back to check if everything was all right
My representative would call back to check if everything was all right and was patient with me sending over emails when it was taking longer than expected.
February 26, 2019 | Renters Insurance
Keep up the great work!
My Assurant claim adjuster was extremely knowledgeable on the procedures to making my insurance claim as seemless as possible! No person is prepared for a disaster within their home. Assurant handled my claim with a sense of urgency, which brought peace knowing that our claim was in the right hands! Thank you to whole Assurant team! Keep up the great work!
February 26, 2019 | Renters Insurance
Personal touch
I had the same rep contact me through the whole process and was not dealing with new people, which I liked and thought it was a personal touch
February 24, 2019 | Renters Insurance
Keep up the great work!
My Assurant claim adjuster was extremely knowledgeable on the procedures to making my insurance claim as seemless as possible! No person is prepared for a disaster within their home. Assurant handled my claim with a sense of urgency, which brought peace knowing that our claim was in the right hands! Thank you to whole Assurant team! Keep up the great work!
February 24, 2019 | Renters Insurance
Ridiculous
I was asked for receipts and who keeps receipt for a year when they cant be used only 30 days to get a return. RIDICULOUS
February 21, 2019 | Renters Insurance
Overall good communication
Overall good communication, slower toward end but was due to excessive claim needs due to disaster in other part of the country.
February 18, 2019 | Renters Insurance
I am extremely pleased
Service was top-notch. Both the initial rep that I talked to and the adjuster were so professional and helpful. The claims process was quick and painless. I am extremely pleased.