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Assurant Renters Insurance Reviews
From move-in to move-out, we’ve got you covered. With customized solutions and affordable coverage, we make it easy to protect your property and your residents. See why more than 2 million policyholders trust us to take care of what they love and where they live. Read our reviews below.
*These reviews are from customers we've serviced. To learn more about out Rating and Review program click here
6/30/20| Renters Insurance
Not expecting
I received the entire amount that I was entitled to PLUS I was reimbursed the $10 I had to pay to obtain the police report (which I was not expecting).
6/30/20| Renters Insurance
Very patient with me
My agent worked with me. Nicole sent emails and called. She was Very patient with me during this difficult time.
6/29/20| Renters Insurance
Satisfied with my claims adjuster
I am very satisfied with my claims adjuster. Typing the initial claim in the website was pretty horrible.
6/3/20| Renters Insurance
Jean was awesome
Jean was awesome he helped me from point A to point B none stop he understood me right off and get everything in order.
5/9/20| Renters Insurance
Very easy to work with
Cara the claims rep was very easy to work with. She contacted us immediately and thoroughly explained the process.
5/5/20| Renters Insurance
Kept me in the loop
The fact that the representative kept me in the loop, very professional. Even after claims was completed he followed up with me which showed me that he cared.
5/1/20| Renters Insurance
Straightforward
Easy and straight forward.
4/21/20| Renters Insurance
Very satisfied
Was very satisfied with the representative I spoke to on the phone about my claim confirmation and deposit process. Would say overall satisfied due to issues with online claim center, it would not load when tried to access several times and gave an error at the very end of filing that made me think it did not go through (had to call customer service to verify all forms/photos were accepted).
4/19/20| Renters Insurance
New adjuster
I’m disappointed how I was given a new adjuster without being notified a week later.
4/14/20| Renters Insurance
Handled professionally
All was handled professionally.
4/13/20| Renters Insurance
Joshua was incredibly patient
Joshua was incredibly patient and thorough with my claims process. He always spoke with clarity and concise appreciation for my situation and was sympathetic to the notion that my bike loss was a significant component to my lifestyle.
4/7/20| Renters Insurance
They helped me
They helped me when i needed it.
4/3/20| Renters Insurance
Always ready to answer questions
My adjuster was always ready to answer questions
3/30/2020 | Renters Insurance
Customer service was excellent
The customer service over the phone was excellent
3/27/2020 | Renters Insurance
Glitches on online form
There were several glitched with the online forms, which was frustrating, however process was relatively easy.
3/24/2020 | Renters Insurance
Full amount
The fact that in the end we received the full amount that our policy covered.
3/22/2020 | Renters Insurance
Adjuster
If I had to do it all over again I would request my adjuster again
2/26/2020 | Renters Insurance
Very kind
Very kind and easy to work with.
2/25/2020 | Renters Insurance
Confusion with payment
Confusion with payment and no contact
2/23/2020 | Renters Insurance
Quick and effective
My case was handled quickly and very effective.
1/28/2020 | Renters Insurance
Straight forward
Straight forward, helpful, nice and responsive.
1/27/2020 | Renters Insurance
Amount of deductible
I wasn’t informed about a deductible or the cost of one until after I made a claim , and the amount did not help me
1/27/2020 | Renters Insurance
Claims process was very customer oriented
Even though Assurant is a business and therefore exists through profit, I felt the claims process was very customer oriented and fair. Your representative was particularly empathetic and respectful.
1/23/2020 | Renters Insurance
Able to call someone directly
Being able to call someone directly and have my questions and concerns answered. It was my first time having this kind of issue and both Alex and Cara made this very seemless and made the process as a whole easier for me to handle.
1/14/2020 | Renters Insurance
Seamless process
My processor was very kind and respectful.
12/27/2019 | Renters Insurance
Thanks Assurant
Received the full amount from the insurance claim - thanks Assurant!
12/2/2019 | Renters Insurance
Didn't get enough
Didn't get enough to replace everything that I filed for
11/23/2019 | Renters Insurance
My adjuster was quick, straight-forward, and super friendly.
My adjuster was quick, straight-forward, and super friendly.
11/9/2019 | Renters Insurance
Easy process
Customer service was friendly and very helpful. Easy process.
11/1/2019 | Renters Insurance
The process was seamless
Our Adjuster was always on top of everything, between reimbursements and dealing with CRDN to get cleaning services setup. Assurant made this whole process seamless for me and my family.
10/31/2019 | Renters Insurance
Took too long
Took too long
10/17/2019 | Renters Insurance
Very easy
Very easy and mostly online forms. When I talked with my adjuster he was knowledgeable, friendly and helpful.
Sep 30, 2019 | Renters Insurance
Thanks Assurant
My agent who handled the claim was amazing to work with and kept me in the loop every step of the process. This is a first time that I have ever filed a claim and glad he was able to tell me exactly what to expect. Thanks Assurant
Sep 28, 2019 | Renters Insurance
Fast, friendly, and easy
Called to file a claim and the process was fast, friendly, and easy. No hassle filing instructions very understandable. Got my check and happy with the outcome.
Sep 25, 2019 | Renters Insurance
Glad I have insurance for when I need it
The people were nice and the process was fast - glad I have insurance for when I need it
Sep 21, 2019 | Renters Insurance
Took a bit longer than I wanted
My claims officer was extremely helpful and I felt like he genuinely wanted to assist me. Took a bit longer than I wanted, but that was the only downside.
Sep 17, 2019 | Renters Insurance
Good Communication
Good Communication by phone, mail and email. No issues with submitting forms and got my funds quickly.
Sep 8, 2019 | Renters Insurance
I really loved the customer service
I really loved the customer service I received from my Claims Adjuster. She made my bad experience with my items being stolen into a positive one and made me feel secure in trusting that this would be taken care of -- and it was!!
Sep 3, 2019 | Renters Insurance
Thanks Assurant!
I really appericated that when any additional information was needed, I was contacted immedeatly. That let me rest assured that everything was in good hands and I was able to replace everything of importance to me…almost like it never happened. Thanks Assurant!
August 25, 2019 | Renters Insurance
Excellent service, thanks Assurant!
That my claims adjuster handled everything and got me back straight away.. Excellent service, thanks Assurant!
August 20, 2019 | Renters Insurance
The process was very easy
The process was very easy, and the fact that we could submit photos online to satisfy the inspection requirement was convenient.
August 13, 2019 | Renters Insurance
Only a couple of days before it was completed and we had our money.
It took us a week to get everything uploaded for our claim but once we did it was only a couple of days before it was completed and we had our money.
August 13, 2019 | Renters Insurance
The staff was very friendly
It took a while to get my claim, but the staff was very friendly.
August 12, 2019 | Renters Insurance
Extremely pleased
Very easy. No hassles. Extremely pleased
August 10, 2019 | Renters Insurance
It just took way to long
It just took way to long. And I couldn’t get any one to return my call unless they were ready to.
August 2, 2019 | Renters Insurance
Check was in the bank the next day
The adjuster came out, got back with me quickly, check was in the bank the next day.
July 26, 2019 | Renters Insurance
My agent was very responsive
My agent was very responsive, clear about what needed to be submitted, and valued my items fairly.
July 25, 2019 | Renters Insurance
my reimbursement check was deposited quickly
My claim could be filed online, and my reimbursement check was deposited quickly
July 23, 2019 | Renters Insurance
The assessor used a totally different bike
When assessing the replacement cost of the brand new bike that was stolen from me, the assessor used a totally different bike from REI.com with a cost $100 lower than the bike I purchased.
July 18, 2019 | Renters Insurance
The application was easy
The application was easy to complete and I didn’t have to give a ton of paperwork for the claim.
July 6, 2019 | Renters Insurance
The claim manager was great
The claim manager was great. He made sure to call me back ... anytime I left him a message.
July 2, 2019 | Renters Insurance
The turn around time was very quick
The turn around time was very quick. There was no delay once you provide all the documentation required.
July 1, 2019 | Renters Insurance
The agent assigned to me was very helpful
The agent assigned to me was very helpful and made the process less stressful.
June 4, 2019 | Renters Insurance
Above and beyond
My claims adjuster went above and beyond to help me through a frustrating and difficult time. She was very cheerful and friendly through it all, and she helped me the whole way.
June 1, 2019 | Renters Insurance
I am very impressed
The process was extremely quick. After filing my claim, I received payment fairly quickly. My claims adjuster communication was stellar. He kept me informed about next steps and issued my payment no more than 2 days after submitting my claim. I am very impressed.
May 31, 2019 | Renters Insurance
Quick turnaround
Being able to upload items/receipts directly along with direct deposit makes for such a quick turnaround. It was all a very minimally invasive process.
May 31, 2019 | Renters Insurance
Glad the claim was settled
Glad the claim was settled but it took a long time with little feedback
May 31, 2019 | Renters Insurance
I was extremely satisfied
I was extremely satisfied with the process. Our agent was kind, sympathetic, accessible, and extremely prompt, as were the payments.
May 25, 2019 | Renters Insurance
Really a huge help
Given the trauma of the event and the stress, dealing with this part of it with extremely smooth and was really a huge help in making the process easier.
May 2, 2019 | Renters Insurance
Great customer service
Great customer service from my adjuster. He listen to understand and help me through this difficult time and I am very appreciative for his awesome service.
April 28, 2019 | Hazard/Lender Placed
Most would have denied the claim
That they made a exception for my claim. I thought that was great and deeply appreciated. Most would have denied the claim.
April 23, 2019 | Renters Insurance
Everything was streamlined and efficient
Everything was streamlined and efficient. Representatives were helpful and prompt. Website did seem a little glitchy however: page froze when trying to finish submission of information.
April 22, 2019 | Manufactured Home Insurance
I depended on you, and you did right by me
As the policy holder, I don t know what to look for regarding damage. Without a good insurance company and a watchful claims inspector, I wouldn't know that I had damage until the rain started pouring in. I depended on you, and you did right by me. Thank you.
April 20, 2019 | Renters Insurance
I just wish the communication wasn't so complicated
I just wish the communication wasn't so complicated. It took an act of God to get anyone to return my calls. Currently I have unanswered emails from you guys.
March 31, 2019 | Renters Insurance
I was uncertain how long this process was going to take however, it was fast, quick, to the point. Job well done thank you!
March 11, 2019 | Renters Insurance
Don't think I have *ever* felt like I had an insurance agent actually on my side
The adjuster was amazing - clear, honest, straightforward, quick to respond. Don't think I have *ever* felt like I had an insurance agent actually on my side - made a huge impact on my/our ability to navigate the mess we re getting fixed.
March 1, 2019 | Renters Insurance
My representative would call back to check if everything was all right
My representative would call back to check if everything was all right and was patient with me sending over emails when it was taking longer than expected.
February 26, 2019 | Renters Insurance
Keep up the great work!
My Assurant claim adjuster was extremely knowledgeable on the procedures to making my insurance claim as seemless as possible! No person is prepared for a disaster within their home. Assurant handled my claim with a sense of urgency, which brought peace knowing that our claim was in the right hands! Thank you to whole Assurant team! Keep up the great work!
February 26, 2019 | Renters Insurance
Personal touch
I had the same rep contact me through the whole process and was not dealing with new people, which I liked and thought it was a personal touch
February 24, 2019 | Renters Insurance
Keep up the great work!
My Assurant claim adjuster was extremely knowledgeable on the procedures to making my insurance claim as seemless as possible! No person is prepared for a disaster within their home. Assurant handled my claim with a sense of urgency, which brought peace knowing that our claim was in the right hands! Thank you to whole Assurant team! Keep up the great work!
February 24, 2019 | Renters Insurance
Ridiculous
I was asked for receipts and who keeps receipt for a year when they cant be used only 30 days to get a return. RIDICULOUS
February 21, 2019 | Renters Insurance
Overall good communication
Overall good communication, slower toward end but was due to excessive claim needs due to disaster in other part of the country.
February 18, 2019 | Renters Insurance
I am extremely pleased
Service was top-notch. Both the initial rep that I talked to and the adjuster were so professional and helpful. The claims process was quick and painless. I am extremely pleased.