Mobile Support & Protection

Smart mobile programs that optimize untapped revenue streams

A Complete Suite of Revenue-Generating Mobile Programs

As you innovate across your mobile program, there are a lot of factors to consider. How will you incentive your customers to move to new devices? What will it take to onboard them and connect their phones to the rest of their smart products? Who will help them when their phones aren't working as expected? What will you do with all the old devices customers trade in?

A strong mobile strategy is one that helps you find opportunities to monetize your mobile program across the full lifecycle of the mobile device. The good news is you don’t have to do it alone. Assurant offers a complete suite of mobile solutions that can be configured in a variety of combinations to help you maximize existing revenue streams and tap into new ones. And we do it in a way that delivers superior experiences for your customers so they keep coming back for more. 

Icon of a hand holding a mobile device

63M

mobile devices protected
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21 Countries

global distribution network
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20% Higher

trade-in offers
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116M

devices repurposed globally

Products and Services

Device Protection

Protect customers with a (nearly) 5-star protection program that's supported by dynamic claims management. 

Tech Support

Offer smart resolutions to customer issues with advanced diagnostic tech support and omnichannel service options.

Trade-In & Upgrade Programs

Put the power of AI, machine learning and human expertise behind the economic equation of trade-in and upgrade.

Asset Disposition & Reverse Logistics

Maximize profits when you resell used mobile devices through multiple distribution channels across 21 countries.

Claims & Fulfillment

Mitigate risk while providing flexible, intelligent fulfillment options that increase customer satisfaction.

Mobile in the Connected Decade

The convergence of mobile devices, smart homes and smart cars is changing the way your consumers think. 

APEX: Embedded Insurance Solution for Mobile Device Services

APEX

Take customer relationships and revenue to new heights

APEX is our global digital delivery platform for Assurant’s products and services. Through seamless API integration, it enables our partners to integrate the right protection, support or service options quickly and easily into their online ecosystem
DISCOVER APEX BY ASSURANT

Latest Mobile Insights

Article
a person using a phone

Mobile and the Connected World

Q3 2023 Mobile Trade-In and Upgrade Industry Trends Report

The Mobile Trade-In and Upgrade Industry Trends Report reveals that $999M was returned to U.S. consumers through trade-in programs helping to fuel a strong secondary market where pre-owned devices are in demand.

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Article
a factory with machines

Mobile and the Connected World

Why Our Expert Thinks Properly Applying AI and Automation Should Be A Little … Boring

Q&A with Pete Bremer, Assurant’s VP of Global Automation Engineering discusses AI automation and improved decision-making at Assurant's device care centers.

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Case Study
a white video game controller

Mobile and the Connected World

How One Top U.S. Retailer Doubled Device Recovery Values

A case study of maximizing online sales for refurbished devices

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What Our Clients Are Saying About Us

Consumers feel good about Assurant, so you can too. Our customer feedback speaks volumes.

*These reviews are from customers we've serviced. To learn more about our Rating and Review program click here
** based on the leading management metric rating
" Your service was exceptionally fast convenient and easy!!! Thank you very much awesome customer service !!! "
" I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great! "
" Our customer service agent was AMAZING! EXTREMELY helpful and we give her 100 stars not just 5! "
"Easy to use, additional assistance through the chat was super helpful. Delivery was smooth."
" The rep was beyond helpful. She was very thorough and polite. She took care of the matter effectively and was so very nice in the process. The device came very quickly and it was in great condition. My whole experience was phenomenal! "
" Overnight means overnight. Thank u. Great customer service as well!! "
Man turning on lights with connected device protected by Assurant

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