Mobile and the Connected World
How One Top U.S. Retailer Doubled Device Recovery Values
A case study of maximizing online sales for refurbished devices
58% of connected consumers say they've experienced major tech frustrations in the last 12 months.
Nearly 40% of consumers don't know how to connect new technology to their network of connected devices, and another 22% report experiencing an issue during the device setup process that made them consider returning a product.
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
0:16
average response time*
99%
resolution rate
4.8 Stars
from customer ratings
90
Net Promoter Score
With Personal TechPro, your customers get unlimited access to expert, personalized tech support for all the technology in their smart home. Our team meets each customer where they want support, whether that's on the phone, via life chat, virtual appointments, or through self-service options.
Mobile and the Connected World
How One Top U.S. Retailer Doubled Device Recovery Values
A case study of maximizing online sales for refurbished devices
Mobile and the Connected World
Automation and CX: The Modern Marriage
Using automaton to improve service and repairs for electronics and appliance is driving the customer experience to new heights.
Mobile and the Connected World
The Power of Automation
Take a look at how personalized experiences for device service and repairs can save your program money on a transactional basis, offer an improved customer satisfaction score, and decrease post-claim product churn relative to replacement.