Our social and messaging platforms (Facebook, Twitter, LinkedIn, chat, etc.) help us connect with our customers, partners and stakeholders by providing them with useful information about our company/products and addressing customer service concerns.
Feel free to reach out to us at any time on any of our social channels or via chat (where provided). Our platforms are moderated 7 days a week with limited coverage on weekends and holidays.
If you have a question or need help with a claim, feel free to send us a private message on the designated channel. If private message is not available, you can reach out to us at [email protected]. Please include your full name and claim number. For your privacy and safety, please do not share personal information including addresses, emails, date of birth, credit card details, passwords, phone numbers, claim numbers and account information publicly. Any public posts or messages containing personal or sensitive information will be hidden or removed.
We reserve the right and sole discretion to remove any posts that violate the policies and terms of use on any of our channels. By using or accessing our platforms, you agree to refrain from posting the following types of content: profane, sexually explicit, pornographic, obscene, offensive, or depictions of violence fraudulent, potentially libelous, deceptive, or misleading
solicitations of a personal or commercial nature
abusive or threatening including threats of violence towards Assurant, its employees, other users or companies
violations of copyrights, trademarks & intellectual property rights
software viruses, corrupted files or any other type of malicious programs that may be harmful to others
threatened or actual litigation and disputes between you and Assurant
spam, repeated comments to our wall or post threads, and link baiting (inserting your own site links to draw traffic from this page)
attempts to impersonate staff or other community members
Content shared will be reviewed and deleted or hidden if it is in violation of these guidelines. If you repeatedly violate the above guidelines, you may be banned from our channels and reported.
Third-party links may be shared on our sites. We are not affiliated with or endorsing these websites, their information, policies or practices, nor are we associated with the product(s) and/or content contained on third-party sites.
These guidelines may be updated at any time. Have additional questions or comments about our platforms? Feel free to contact us at [email protected].