A better way to handle routine claim inspections

For complicated claims, an on-site physical inspection is ideal. Yet, third-party inspector services are time-consuming, and can delay claims decisions and keep consumers waiting. But, routine claims are great candidates or virtual inspections.

Assurant Virtual Inspection is an easy-to-use web-based solution that can maximize fraud prevention, speed-up the claims process and improve customer satisfaction because there's no need to wait on an inspector.

There are no apps to download. All you need is a good internet connection and a smartphone or tablet.



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Assurant Virtual Inspection leverages built-in fraud detection technology to prevent the submission of deceptive evidence. And, because this is done digitally, claims evidence arrives much sooner.

Vehicle Inspection Fraud Prevention

Maximize fraud prevention

Identify unethical practices before they have a negative impact on your business.

AVI Speed Up Process

Speed-up the claims process

Minimize the need for on-site inspections and manual paperwork.

AVI Customer Experience

Improve customer satisfaction

Make customers happier by returning their vehicles sooner.

How our virtual inspection process works

Virtual Inspection Step 1

Adjudicator sends photo or video request to repair shop.

Virtual Inspection Step 2

Repair shop receives text message and uses smartphone to send photos or video to adjudicator.

Virtual Inspection Step 3

Adjudicator reviews information.

Virtual Inspection Step 4

Adjudicator approves or denies the claim.

Assurant Virtual Inspection can be white-labeled and used as a stand-alone solution or integrated with your claims system. It requires:

  • NO upfront investment
  • NO complex technology
  • NO waiting period to see real results