We're Here to Help
At Assurant, we’re doing our part to help stem the spread of COVID-19 and reduce the risk it poses to the customers, businesses and communities we serve. That’s why we’re social distancing and applying recommended procedures to safeguard our employees, maintain our operations and ensure that we’ll be here when you need us.
Should you need to make a claim, we have call center agents standing by and self-service options for your convenience. We’re also taking advantage of remote appraisals, using photos and video instead of in-person adjustors to process some renters insurance and classic car claims.*
We understand that these are difficult times. If you’ve experienced financial hardship as a result of COVID-19, you may have options, including extended grace periods for premium payments, waiving of late payment fees, suspension of cancellation for non-payment and/or non-renewal underwriting actions, and continuation of coverage for expiring policies. Please contact us using the corresponding toll-free number below for more information. If you need to service your policy or make a payment, visit myassurantpolicy.com or assurantpaymentcenter.com.
*Video inspections are available for renters insurance claims including water, fire, wind and smoke loss types. Photo appraisals are available for classic car claims.
See below for state-specific information:
State Specific Information
Notice to New Jersey Insurance Policyholders
Grace Period and Payment Accommodations
New Jersey insurance policyholders may elect a 90-day emergency grace period to begin retroactively on April 1, 2020 or opt for the grace period to begin on May 1, 2020. During this extended grace period, an insurance policy shall not be cancelled for nonpayment.
Other accommodations include:
- Waiving late payment fees otherwise due, and not report late payments to credit rating agencies, during the 90-day period;
- Allowing premiums due but not paid during the 90-day period to be paid over the remainder of the current policy term or up to 12 months in up to 12 equal installments, whichever is longer; and
- Ensuring that late payments during the 90-day period will not be considered in any future premium calculations at any time (i.e. applicable late payments should not be counted for any rating, pricing, tiering attributes, etc.).