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How does Carrier Direct Endorsement work?

Assurant partners with 8 of the top 10 mortgage servicers in the nation, and we process more loss drafts than any other provider. In 2024, we released 294,000 payments to policyholders for a total of over $2.7 billion dollars.

Providing an enhanced customer experience is at the forefront of everything we do. By partnering with insurance carriers, we are able to reduce the time it takes for customers to receive funds. This helps alleviate customer frustration so they can begin repairs more quickly.


 

What is Carrier Direct Endorsement?

By using Assurant’s secure web portal or direct integration (API), insurance adjusters can instantly transmit claim information to and from our proprietary system. They can also request payment instructions and notify our loss draft department of a new payment. Over 75% of the time, the carrier can issue the payment directly to the customer and omit the lender’s name.

Benefits of Carrier Direct

By reducing check handling, follow-up calls and alleviating customer confusion about their loss draft payment, our API integration greatly improves the customer experience.

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Seamless Implementation

We’ll work hand in hand with you to incorporate the latest, encrypted technology. The integration process is quick and easy.

Additional information

Strategy

With our insurance provider partners in mind, we built a patent-pending platform that eliminates the need for phone calls, emails, faxes and paper to verify and renew insurance, aimed at providing a better, more efficient customer experience with the added benefit of cost savings.

Integration

Our platform provides a bridge between insurance provider and mortgage servicer allowing systems to talk directly in real-time. We use open architecture technology with proprietary data translation to facilitate simple integration to eliminate clumsy data exchanges.

Security

Security is our central focus. We use industry-recognized safeguards to protect your data. We employ end-to-end encryption while data is in transit and at rest. Our security measures are reviewed on a regular basis by both internal teams and outside security specialist.

Platform

HOIVerify is a cloud-based platform leveraging state-of-the-art technology. Our platform is intuitive, scalable and reliable to meet the needs of our industry partners.
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Streamline your claims experience with digital ease.

Many insurance carriers are already leveraging Carrier Direct Endorsement for their customers. Let’s connect and explore how we can work together to improve the claim experience for your customers.

Contact our team

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Guidewire Partnership

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Guidewire partnership

Assurant has joined Guidewire Partner Connect as a Solution partner and launched two new Guidewire marketplace integrations.

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New Guidewire marketplace apps

Assurant's new Ready for Guidewire validated accelerators are now available to ClaimCenter and PolicyCenter users.

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