Mobile and the Connected World
Q2 2024 Mobile Trade-In and Upgrade Industry Trends Report
Assurant mobile trade-in and upgrade industry trend report show trade-in values for smartphones increased from 1Q24.
The peace of mind consumers get from extended warranties increases purchase intent up to 24%. And, for smart products, knowing they have access to on-demand tech support drives consumer purchase intent up to 44%. These numbers continue growing year over year and the more connected the smart device is to the overall home, the more need consumers feel to protect and maintain it.
Assurant’s extended warranty program is designed to deliver superior repair and replacement results quickly to keep your customers' lives running smoothly and your reputation for customer service pristine.
As the only vertically integrated provider that owns and integrates all aspects of the end-to-end device lifecycle, we deliver a seamless experience with dynamic claims fulfillment, award-winning customer service, and advanced diagnostic tech support.
A seamless customer experience
Improved revenue and cost structure
Increased transparency and control
1st to offer
1st to bundle
300M+
61 million
8 of the top 10
1st to offer
1st to bundle
300M+
61 million
8 of the top 10
Product Coverage
"I like all their extended care plans. Their reps are always ready to help if needed."
— Bryan
Peace of Mind
"I haven't used this yet, but I appreciate being able to have it. I highly recommend this vendor and this product."
— Sophia
Excellent Customer Service
"Used the protection plan and got a full refund, which I used to replace the [product] with the same model. So easy!"
- Chris
Easy and Fast
"No hassle claim. One phone call lasted four minutes and my check was on the way, no more questions asked. I'll buy this for every product I get from now on!! " - Marco
Product protection is the piece of the puzzle that reassures customers their investments are safeguarded. But they also need other types of support, from product set-up and integration into their connected product network to reliable claims fulfillment.
Find out how we marry risk mitigation and positive customer experiences so you and your consumers get the best outcome.
Mobile and the Connected World
Q2 2024 Mobile Trade-In and Upgrade Industry Trends Report
Assurant mobile trade-in and upgrade industry trend report show trade-in values for smartphones increased from 1Q24.
Mobile and the Connected World
Q1 2024 Mobile Trade-In and Upgrade Data Trends Review
Our Trade-In and Upgrade Data Trends Review highlights some interesting movements in the industry during the first quarter of this year.
Mobile and the Connected World
Minimizing E-Waste and Maximizing Value: Device Circularity as a Core Business Strategy
A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity