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Protection that boosts customer satisfaction and revenue

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Protection and support for nearly everything consumers can buy

On average, 42% of consumers who recently purchased a wash or dryer, refrigerator, or dishwasher from a major home essentials retailer in the U.S. also purchased a protection plan. They did so to avoid high repair/replacement costs (50%), for peace of mind (48%), and/or because the item was expensive (39%). This is an opportunity for your business to develop a long-term relationship with customers while creating a consistent revenue stream.


With 40 years as a market leader in appliances and electronics protection, we're the #1 provider of extended service contracts in the U.S. and Latin America. We got to the top spot by driving point-of-sale and aftermarket attachment rates with fast, flexible integrations across digital and in-person channels, performance-focused training and marketing support for field teams, and unparalleled customer support. Our human expertise and patent-pending tech work together to deploy new programs, optimize existing performance, and improve NPS based on your program goals. 

Assurant Data, 2024

Company Statistics

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Flexible coverage

Assurant Protect Select

Today’s consumers want customization and flexibility – 89% are more likely to buy a protection plan with flexible bundles/benefits. Assurant Protect Select allows customers to package their coverage and benefits to fit their needs, budgets, and lifestyles while never sacrificing reliable protection and excellent customer service.

Assurant Protect Select Study, 2023

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Smart claims management

Dynamic fulfillment

Assurant’s proprietary dynamic fulfillment process is a welcome departure from one-size-fits all claims processing. Our two-pronged program integrates an industry-leading dynamic claims management process with best-in-class risk mitigation to deliver a premium experience for your customers and the ideal solution for your business. With our patented fulfillment engine, your customers have more options, and you have more control at a lower cost.  

Premium tech support

Give your customers unlimited access to expert, personalized tech support for all the technology in their smart homes. Our team meets each customer where they want support, whether that's phone, via live chat, virtual appointments, or through self-service options. 

  • 0:15 or less  average response time 
  • 98% resolution rate 
  • 4.85 stars for customer satisfaction 
  • 84 average Net Promoter Score 
*Assurant Reporting, March 2024

 

Protection. Support. Service.

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Pocket Geek®, the app customers won't want to be without

The Pocket Geek® app is your customers’ protection plan hub and tech genius all-in-one with claims management, on-demand tech support, and 24/7 self-help resources.

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In-home repair solutions

For appliances, electronics, and other household essentials, Assurant provides in-home service and repair through a nationwide network of more than 1,200 service providers.

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A.com / CL

Want to learn more about our end-to-end retail protection solutions?

Get in touch with one of our experts to explore the various coverage and protection solutions we offer retailers, OEMs, and consumer retail operations.  

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