With 40 years as a market leader in appliances and electronics protection, we're the #1 provider of extended service contracts in the U.S. and Latin America. We got to the top spot by driving point-of-sale and aftermarket attachment rates with fast, flexible integrations across digital and in-person channels, performance-focused training and marketing support for field teams, and unparalleled customer support. Our human expertise and patent-pending tech work together to deploy new programs, optimize existing performance, and improve NPS based on your program goals.
Assurant Data, 2024
Flexible coverage
Assurant Protect Select Study, 2023
Smart claims management
Assurant’s proprietary dynamic fulfillment process is a welcome departure from one-size-fits all claims processing. Our two-pronged program integrates an industry-leading dynamic claims management process with best-in-class risk mitigation to deliver a premium experience for your customers and the ideal solution for your business. With our patented fulfillment engine, your customers have more options, and you have more control at a lower cost.
Flexible coverage
Assurant Protect Select Study, 2023
Smart claims management
Assurant’s proprietary dynamic fulfillment process is a welcome departure from one-size-fits all claims processing. Our two-pronged program integrates an industry-leading dynamic claims management process with best-in-class risk mitigation to deliver a premium experience for your customers and the ideal solution for your business. With our patented fulfillment engine, your customers have more options, and you have more control at a lower cost.
33% of consumers are more likely to purchase a connected device when on-demand tech support is available*.
That’s where Personal TechProSM steps in, offering one-tap access to live tech support, virtual appointments, remote diagnostics, and a self-help library with more than 1.5 million pieces of tech guidance, all supporting 100,000+ devices and counting. From set-up to data migration to smart home integration and troubleshooting, Assurant’s premium tech support delivers 98% resolution rate on most first contacts and over 97% average CSAT**, resulting in happy customers and a better bottom line.
See our ebook on what consumers expect in tech support.
*Assurant Connected Consumer Trends Report, 2024 \ **Assurant Data 2024
The Pocket Geek® app is your customers’ protection plan hub and tech genius all-in-one with claims management, on-demand tech support, and 24/7 self-help resources.
For appliances, electronics, and other household essentials, Assurant provides in-home service and repair through a nationwide network of more than 1,200 service providers.
Get in touch with one of our experts to explore the various coverage and protection solutions we offer retailers, OEMs, and consumer retail operations.
