The convenience and connectivity that comes with smart amenities is something that more and more renters are searching for. And since they could need help setting up or troubleshooting issues, renters may be drawn more to properties that provide helpful technical support.
People are Enjoying Highly Functional Homes
From using in-home cameras to check on pets to controlling the thermostat with a quick swipe on a mobile device, people are more connected to their homes than ever. And many people are spending even more time in their homes nowadays with the “work from home” status quickly becoming business as usual.
Do Renters Expect Tech Support for Smart Amenities?
Since more people are working from home, they’re looking for smart rental properties that mirror the office—including dependable tech support.
Whether it’s onboarding, connecting a mobile device, or troubleshooting issues, renters’ tech support needs have changed over the last year, and will continue to change into the future. So, when offering convenient WiFi-connected devices, you should also provide expert assistance for these products. This will help keep renters stress-free and ensure smart devices are getting the best technical attention.
The amount of professional tech support needed for a variety of services grew from 2019 to 2020, and it will most likely stay on that same path for years to come.
Providing Renters with Convenient Tech Support
There is a growing expectation for an IT support team to be provided so that renters do not have to seek out and pay for their own tech support. Having access to this type of service can be one of the useful amenities that could sway someone to choose one rental property over another.
Plus, younger generations are even more likely to expect their buildings to offer reliable tech support.
Connectivity is King
Discover what you need to know to keep up with renters’ connectivity needs, wants and expectations
Stay Ahead of the Competition and Give Renters What They Need
Keeping renters happy is always a top priority. One way you can do this is to provide amenities and technical support that help make their lives easier. The sooner, the better— because we predict that tech support will become a new standard at rental properties over the next decade.
To stay ahead of the curve, you should consider providing tech support along with the most in-demand smart amenities. This will not only strengthen your reputation, but it will also keep more renters in your buildings and help your properties stand out to those searching for the right home.
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