Partnership Furthers Assurant’s Exceptional Customer and Consumer Experience Initiative
NEW YORK, Oct. 23, 2019 – Assurant, Inc. (NYSE:AIZ), a global provider of housing and lifestyle solutions that support, protect and connect major consumer purchases like automobiles, has announced a partnership aimed at improving dealer offerings and the driver experience. The Assurant Resource Automotive business has partnered with Vehicle Administrative Services (VAS), a company that provides the automotive and recreational vehicle industries with business-to-business wholesale roadside assistance and ancillary products.
This new partnership will provide owners of Assurant Resource Automotive protection plans with access to over 3,000 customer services representatives. These representatives, located at five U.S. based call centers, will use GPS pinpoint technology to locate drivers in need and will send text messages to alert the driver of dispatch updates. With constant contact, drivers never have to worry while they wait.
“The change will provide Assurant Resource Automotive and its dealers with transparent reporting, better claims data and increased customer loyalty, with an enhanced consumer roadside assistance experience,” said Ash Bauer, senior vice president at Assurant Resource Automotive.
This migration impacts all roadside business, with the exception of the standalone motor club, which will be transitioned into VAS in the near future. Customers will not be required to make any changes, as the information and numbers for roadside assistance will remain the same. With this seamless transition, customers can expect better service and no sacrifices.
“We’re truly grateful that Assurant selected VAS as a partner,” said Bill Breindel, president and CEO at VAS. “We look forward to meeting their expectations through unmatched service, technology, and expertise.”
Assurant, Inc. (NYSE: AIZ) is a leading global provider of housing and lifestyle solutions that support, protect and connect major consumer purchases. Anticipating the evolving needs of consumers, Assurant partners with the world’s leading brands to develop innovative products and services and to deliver an enhanced customer experience. A Fortune 500 company with a presence in 21 countries, Assurant offers mobile device solutions; extended service contracts; vehicle protection services; pre-funded funeral insurance; renters insurance and lender-placed homeowners insurance. The Assurant Foundation strengthens communities by supporting charitable partners that help protect where people live and can thrive, connect with local resources, inspire inclusion and prepare leaders of the future.
With over 40 years of experience, VAS, its network, and its affiliate companies are the leading providers of vehicle and driver safety, security, and information services, including roadside assistance, protection products, and claims-administration services. VAS’ network services 80 million customers in partnership with leading vehicle service contract providers, automobile manufacturers, insurance carriers, and more. With advances in technology and information services, VAS’ solutions accelerate and enhance responses to drivers' needs while strengthening customer loyalty. To advance this commitment, VAS’ network purchased a leading web-based dispatch solution for roadside assistance providers. Heralded in the automotive community, the intuitive, end-to-end dispatch management platform helps service providers optimize operational efficiencies and provides Uber-like transparent mobile service updates to consumers, which strengthens brand loyalty and helps alleviate frustration caused by emergency breakdowns. For more information about Vehicle Administrative Services, visit www.VehicleAdminServices.com.
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