Mobile repair done right: The WISE Certification promise

Every time your customers need a repair, you want them to feel confident that they’re in expert hands. That’s why Assurant’s Authorized Repair Network technicians hold WISE Level 2 Certification — the industry benchmark for repair excellence. 

This commitment goes beyond a quick fix. It delivers true peace of mind by ensuring standardized protocols, safety best practices, and data protection for every repair. At the heart of this promise is Wireless Industry Service Excellence (WISE), a certification developed by the industry, for the industry, to guarantee repairs you and your customers can trust.

WISE: a standard created by the industry, for the industry

The WISE Certification program is the result of collaboration between wireless carriers, device makers, insurers, repair shops, and logistics leaders. This “by the industry, for the industry” standard sets the bar for what a certified phone repair should be.

WISE Level 2 at a glance

Who: Technicians trained on industry-leading standards
What: Qualified for device diagnostics and triage, smartphone disassembly, and modular part replacement
How: Earned through an online exam covering knowledge and a hands-on practical test proving skill
Why: Ensures each repair meets consistent, recognized criteria for safety and quality

What technicians learn, and why it matters

Level 2 certification covers a curriculum designed to deliver right-first-time repairs. Here’s what certified technicians master.

• Device anatomy: understanding smartphone components, enabling precise diagnostics every time

• Lithium-ion battery safety: hands-on practice in safe handling and replacement to protect both people and devices

• Repair tools and techniques: using industry-approved tools and methods for quality repairs

• Diagnostics and triage: systematically identifying issues, reducing unnecessary part swaps and delays

• Service terms and warranties: communicating clearly with your customers and aligning expectations

• Hands-on testing: proving their skills in real-world scenarios so your customers can trust the result

Why trust a certified repair?

Standardized repair protocols through WISE Level 2 certification bring your customers these benefits.

• Consistent quality: The technicians in Assurant’s Authorized Repair Network follow the same proven steps. No matter where your customers go, they’ll get expert service.

• Fewer hassles: Certified technicians are trained to fix it right the first time, which means fewer repeat visits and more confidence.

• Customer satisfaction: Our certified approach is one reason for Assurant’s 95% customer satisfaction rating.

• Seamless collaboration: WISE creates a common language and process for device makers, carriers, and repair providers.

Keeping data safe

Trusted repairs go beyond hardware. WISE certification includes essential training on data privacy, ensuring our technicians handle customer information securely at every step. This added layer of protection reinforces our commitment to repair excellence.

Experience repair done right

During Repair Done Right Month, we’re proud to raise the bar alongside WISE. For partners, that means delivering consistent, high-quality repairs backed by industry-recognized standards. For customers, it means service they can trust — every time. 

Join Assurant’s Authorized Repair Network and give your customers the peace of mind that comes with certified phone repair.