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Customer Support

Frequently Asked Questions

Who do I contact to update my policy information?

To update your policy information, submit your request online or call:

Assurant Employee Benefits : 800.733.7879
Assurant Health : 800.553.7654
Assurant Solutions : 800.852.2244
Assurant Specialty Property: 800.852.2244

How can I cancel my policy?

To cancel your policy, submit your request online, or call:

Assurant Employee Benefits : 800.733.7879
Assurant Health : 800.553.7654
Assurant Solutions : 800.852.2244
Assurant Specialty Property: 800.852.2244

How do I file a claim?

In order to file a claim, please call the phone number listed on your policy/contract. Before filing a claim, please be sure to have the following information available: 

•   Claim number (if known)
•   Certificate/policy number (if known)
•   Account/loan number (if applicable)
•   Creditor/bank/loan company (if applicable) 

Find claims information for the following Assurant protection products: 

•   Credit Protection
•   Dental
    o   Employer-provided Dental Coverage
    o   Individually-purchased Dental Coverage
•   Disability
•   Electronics & Appliance Protection
•   Group Life Insurance
•   Health Insurance
•   Mobile Device Protection
•   Pre-Funded Funeral Insurance
•   Housing Protection
•   Renters/Apartment Insurance
•   Vehicle Protection 

To file a claim for other coverage, contact us.

How can I appeal a claim decision?

Find information about appealing claims for the following Assurant protection products: 

•   Credit Protection
•   Dental
    o   Employer-provided Dental Coverage
    o   Individually-purchased Dental Coverage
•   Disability
•   Electronics & Appliance Protection
•   Group Life Insurance
•   Health Insurance
•   Mobile Device Protection
•   Pre-Funded Funeral Insurance
•   Housing Protection 
•   Renters/Apartment Insurance
•   Vehicle Protection

 If you wish to appeal a claim decision for another protection product, contact us.

How can I request a copy of my proof of insurance?

Request proof of your insurance online or call: 

Assurant Employee Benefits : 800.733.7879
Assurant Health : 800.553.7654
Assurant Solutions : 800.852.2244
Assurant Specialty Property: 800.852.2244

How do I get a price quote for insurance coverage?

You can get an online price quote for the following Assurant protection products: 

•   Dental
    o   Individual Dental from Assurant Employee Benefits
•   Electronics & Appliance Protection
•   Manufactured Homeowners Insurance
•   Pre-funded Funeral Insurance
•   Renters Insurance 

To get price quotes for other types of insurance, contact us.

How do I update, cancel, renew my renters insurance or file or follow-up on a claim?

Contact us online about your renters insurance coverage, or call 888.260.7736.

Who do I contact about my lost/broken mobile device?

File a claim to repair or replace your device at https://www.mywirelessclaim.com.

How do I find out if my relative had life insurance with Assurant?

For New York consumers, call Life Claims at 888.901.6377. For all others, call 800.451.4531, press option 4. Learn more about filing a life claim.

Why is my bank account being debited by Assurant?

You may have been billed for renters insurance or an extended warranty sold to you through one of our retail partners. Contact us for more information about your specific charge.

I was solicited about a job at Assurant through an instant messaging service. Is this outreach legitimate?

Assurant does not solicit potential job applicants or initiate a job interview or offer via instant message. Assurant also will not ask for any financial or credit history, nor require any software to be purchased or request a check or cash as part of the job application process. If you are solicited in the manner described above or receive any such requests from a person or entity claiming to be Assurant or a representative of Assurant,  please contact us. Any jobs posted by Assurant on the internet may be accessed through jobs.assurant.com, which lists all current job openings. 

I currently have major medical coverage through Assurant Health. What will happen to my coverage after June 15, 2015?

On June 10, 2015, Assurant announced an exit from the health insurance marketplace to focus on housing and lifestyle specialty protection products and services. Assurant will wind down its major medical operations and will not participate in the next Affordable Care ACT open enrollment period beginning in November 2015.  The company is no longer offering new sales of individual major medical, short term medical or employer fully insured plans.

Assurant Health will mail letters to major medical customers beginning the week of June 15, 2015. You can continue to use your policy until the termination date noted in your letter. Assurant Health is committed to providing a smooth transition for our customers and will meet all claims and benefit commitments as outlined in your policy.

Please refer to your letter for more details and visit http://www.assuranthealth.com/nextsteps for more information. This announcement does not affect Assurant Supplemental Coverage or Assurant Self-Funded Program.


Are there any changes to my Supplemental coverage through Assurant Health at this time? Can I still buy Assurant Supplemental coverage?

At this time, there are no changes to Assurant Health’s supplemental plans, and any supplemental plans you have will remain active as long as you pay your premium. You may continue to use your supplemental plans as long as they are active. You will be notified in advance of any changes that may impact these plans. 

If you are looking for Assurant Supplemental coverage, or Assurant Self-Funded Program, you can call 877-225-5077 for information on these plans.